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Thread: Missing signatures and failure to update antivirus preventing system scan

  1. #1
    Junior Member
    Join Date
    Nov 2014
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    Smile Missing signatures and failure to update antivirus preventing system scan

    Hi,

    Installed Spybot+antivirus today and have not been able to initiate a systems scan due to "missing signatures". After reading the forum I applied this solution suggested by Zenobia:

    Quote Originally Posted by Zenobia View Post
    When you hit the button that says Update beside missing signatures,it opens sdupdate.exe,and the green bar that goes across,then disappears, should be the status check,it isn't the actual update.
    Where it says you updated today,you should have been able to run a scan,but perhaps there were some additional updates needed that weren't downloaded for some reason,so after the status check is done,try clicking the Update button beside status check complete.Down below that,it will show Checking for Antispyware Updates,and if it's successful it will show Complete when it's done.(If you have Spybot + AV,Checking for Antivirus Updates will appear below the Checking for Antispyware Updates,as well.)Try that,and please let me know how it goes.

    The same antivrus update error keeps coming up and the missing signatures are all av\Plugins.
    Can anyone help?
    regards

  2. #2
    Junior Member
    Join Date
    Nov 2014
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    2

    Default Still trying for a solution

    Quote Originally Posted by goldengordon View Post
    Hi,

    Installed Spybot+antivirus today and have not been able to initiate a systems scan due to "missing signatures". After reading the forum I applied this solution suggested by Zenobia:

    Quote Originally Posted by Zenobia View Post
    When you hit the button that says Update beside missing signatures,it opens sdupdate.exe,and the green bar that goes across,then disappears, should be the status check,it isn't the actual update.
    Where it says you updated today,you should have been able to run a scan,but perhaps there were some additional updates needed that weren't downloaded for some reason,so after the status check is done,try clicking the Update button beside status check complete.Down below that,it will show Checking for Antispyware Updates,and if it's successful it will show Complete when it's done.(If you have Spybot + AV,Checking for Antivirus Updates will appear below the Checking for Antispyware Updates,as well.)Try that,and please let me know how it goes.

    The same antivrus update error keeps coming up and the missing signatures are all av\Plugins.
    Can anyone help?
    regards
    I have also tried this suggestion:
    Follow this path,and see if yours is in the same location:C:\Program Files (x86)\Spybot - Search & Destroy 2\Updates\Downloads
    If your path to the Downloads folder is different,please post it.
    The updates.uid file should be in your Downloads folder.If it is there,rightclick it,select Cut,paste it on your Desktop.You'll get a prompt that you need to give Administrator Permission first,say yes.Leave it on the desktop,don't throw it out.
    Then try checking for updates again,and see what happens.

    Okay I pasted the updates.uid file on the desktop and checked for updates- result was exactly the same as previous attempts. Updates begin and the green line moves across up to about 1/4, then goes back to the start and gets to almost 1/4 when the error message comes along with:
    [00:00.000] [i] Update started...
    [00:44.778] [i] Updating Plugins/emalware.i66...
    [00:56.791] [i] Updated Plugins/emalware.i66 (328255 bytes)...
    [00:56.803] [i] Updating Plugins/emalware.338...
    [01:04.984] [i] Updated Plugins/emalware.338 (72376 bytes)...
    [01:04.997] [i] Updating Plugins/emalware.i22...
    [01:21.549] [i] Updated Plugins/emalware.i22 (441585 bytes)...
    [01:21.571] [i] Updating Plugins/emalware.i24...
    [01:46.633] [i] Updating Plugins/emalware.i24...
    [01:55.638] [i] Updated Plugins/emalware.i24 (382528 bytes)...
    [01:55.671] [i] Updating Plugins/emalware.i37...
    [02:04.921] [i] Updated Plugins/emalware.i37 (426185 bytes)...
    [02:04.950] [i] Updating Plugins/update.txt...
    [02:06.072] [i] Updated Plugins/update.txt (130 bytes)...
    [02:06.074] [i] Updating Plugins/emalware.i71...
    [02:13.540] [i] Updated Plugins/emalware.i71 (329305 bytes)...
    [02:13.571] [i] Updating Plugins/emalware.000...
    [02:15.317] [i] Updated Plugins/emalware.000 (60444 bytes)...
    [02:15.350] [i] Updating Plugins/emalware.i70...
    [02:22.547] [i] Updated Plugins/emalware.i70 (331987 bytes)...
    [02:22.579] [i] Updating Plugins/emalware.340...
    [02:25.310] [i] Updated Plugins/emalware.340 (70569 bytes)...
    [02:25.319] [i] Updating Plugins/emalware.549...
    [02:26.661] [i] Updated Plugins/emalware.549 (3557 bytes)...
    [02:26.667] [i] Updating Plugins/emalware.i60...
    [02:35.284] [i] Updated Plugins/emalware.i60 (351466 bytes)...
    [02:35.318] [i] Updating Plugins/emalware.376...
    [02:40.940] [i] Updated Plugins/emalware.376 (196504 bytes)...
    [02:40.964] [i] Updating Plugins/emalware.557...
    [02:42.008] [i] Updated Plugins/emalware.557 (38067 bytes)...
    [02:42.012] [i] Updating Plugins/emalware.109...
    [02:54.167] [i] Updated Plugins/emalware.109 (140545 bytes)...
    [02:54.186] [i] Updating Plugins/cran.cvd...
    [03:14.548] [i] Updated Plugins/cran.cvd (711620 bytes)...
    [03:14.590] [i] Updating Plugins/emalware.091...
    [03:20.763] [i] Updated Plugins/emalware.091 (131039 bytes)...
    [03:20.778] [i] Updating Plugins/emalware.513...
    [03:25.759] [i] Updated Plugins/emalware.513 (120544 bytes)...
    [03:25.775] [i] Updating Plugins/emalware.346...
    [03:31.961] [i] Updated Plugins/emalware.346 (80881 bytes)...
    [03:31.975] [i] Updating Plugins/emalware.542...
    [03:38.198] [i] Updated Plugins/emalware.542 (215129 bytes)...
    [03:38.216] [i] Updating Plugins/emalware.169...
    [03:40.969] [i] Updated Plugins/emalware.169 (78228 bytes)...
    [03:40.974] [i] Updating Plugins/emalware.406...
    [03:45.935] [i] Updated Plugins/emalware.406 (146166 bytes)...
    [03:45.952] [i] Updating Plugins/e_spyw.i24...
    [03:54.640] [i] Updated Plugins/e_spyw.i24 (235529 bytes)...
    [03:54.671] [i] Updating Plugins/emalware.336...
    [03:57.138] [i] Updated Plugins/emalware.336 (64382 bytes)...
    [03:57.149] [i] Updating Plugins/emalware.508...
    [04:07.984] [i] Updated Plugins/emalware.508 (190254 bytes)...
    [04:08.006] [i] Updating Plugins/emalware.i92...
    [04:09.227] [i] Updated Plugins/emalware.i92 (88 bytes)...
    [04:09.232] [i] Updating Plugins/e_spyw.i26...
    [04:29.646] [i] Updated Plugins/e_spyw.i26 (278238 bytes)...
    [04:29.675] [i] Updating Plugins/emalware.291...
    [04:38.871] [i] Updated Plugins/emalware.291 (187337 bytes)...
    [04:38.892] [i] Updating Plugins/emalware.574...
    [04:39.887] [i] Updated Plugins/emalware.574 (89 bytes)...
    [04:39.892] [i] Updating Plugins/e_spyw.i19...
    [04:56.047] [i] Updated Plugins/e_spyw.i19 (199462 bytes)...
    [04:56.056] [i] Updating Plugins/emalware.475...
    [05:22.300] [i] Updating Plugins/emalware.475...
    [05:27.132] [i] Updated Plugins/emalware.475 (145812 bytes)...
    [05:27.150] [i] Updating Plugins/emalware.168...
    [05:53.777] [i] Updated Plugins/emalware.168 (85046 bytes)...
    [05:53.782] [i] Updating Plugins/emalware.515...
    [06:06.202] [i] Updated Plugins/emalware.515 (137383 bytes)...
    [06:06.209] [i] Updating Plugins/emalware.126...
    [06:11.177] [i] Updated Plugins/emalware.126 (121429 bytes)...
    [06:11.193] [i] Updating Plugins/emalware.388...
    [06:14.931] [i] Updated Plugins/emalware.388 (131891 bytes)...
    [06:14.941] [i] Updating Plugins/emalware.231...
    [06:22.666] [i] Updated Plugins/emalware.231 (100262 bytes)...
    [06:22.680] [i] Updating Plugins/boot.xmd...
    [06:25.144] [i] Updated Plugins/boot.xmd (3195 bytes)...
    [06:25.147] [i] Updating Plugins/emalware.403...
    [06:36.341] [i] Updated Plugins/emalware.403 (162309 bytes)...
    [06:36.361] [i] Updating Plugins/emalware.149...
    [06:40.064] [i] Updated Plugins/emalware.149 (92412 bytes)...
    [06:40.078] [i] Updating Plugins/emalware.288...
    [06:43.781] [i] Updated Plugins/emalware.288 (117506 bytes)...
    [06:43.787] [i] Updating Plugins/emalware.156...
    [06:46.271] [i] Updated Plugins/emalware.156 (66543 bytes)...
    [06:46.283] [i] Updating Plugins/emalware.i68...
    [07:08.096] [i] Updated Plugins/emalware.i68 (340042 bytes)...
    [07:08.113] [i] Updating Plugins/emalware.396...
    [07:22.255] [i] Updated Plugins/emalware.396 (104668 bytes)...
    [07:22.271] [i] Updating Plugins/e_spyw.i49...
    [07:24.726] [i] Updated Plugins/e_spyw.i49 (86 bytes)...
    [07:24.732] [i] Updating Plugins/emalware.315...
    [07:34.667] [i] Updated Plugins/emalware.315 (80710 bytes)...
    [07:34.681] [i] Updating Plugins/emalware.343...
    [07:40.919] [i] Updated Plugins/emalware.343 (85910 bytes)...
    [07:40.924] [i] Updating Plugins/emalware.i29...
    [07:56.104] [i] Updated Plugins/emalware.i29 (365117 bytes)...
    [07:56.139] [i] Updating Plugins/lyme.xmd...
    [07:57.657] [i] Updated Plugins/lyme.xmd (1346 bytes)...
    [07:57.664] [i] Updating Plugins/emalware.469...
    [08:06.736] [i] Updated Plugins/emalware.469 (180693 bytes)...
    [08:06.756] [i] Updating Plugins/emalware.219...
    [08:19.846] [i] Updated Plugins/emalware.219 (103650 bytes)...
    [08:19.861] [i] Updating Plugins/e_spyw.i33...
    [08:22.199] [i] Updated Plugins/e_spyw.i33 (86 bytes)...
    [08:22.205] [i] Updating Plugins/tnef.xmd...
    [09:39.001] [-] Failed to download updated Spybot 2 antivirus signatures!
    [09:39.003] [-] The antivirus update failed to download files!

    So I'm still at square one.

  3. #3
    Spybot Advisor Team Zenobia's Avatar
    Join Date
    Oct 2005
    Posts
    5,168

    Default

    It was just the antivirus updates that had an error,the antispyware updates completed successfully?

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