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Thread: Still getting pop ups after several attempts to remove

  1. #1
    Junior Member
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    Post Still getting pop ups after several attempts to remove

    Hi, I made a bad mistake in falling for the Adobe Flash Player update scam a few days ago. I am now having a problem with pop up boxes. I've done everything I can to try and stop these. I have:

    Uninstalled all the unwanted programs that were installed on the so called "update"
    Deleted an unwanted Extension that was placed on Google Chrome
    Reset Google Chrome to the original default settings
    Changed internet settings to the highest level for pop ups
    Ran a full BIT Defender scan (virus scanner I'd been using)

    Since I couldn't get rid of them with the above steps, I went to Just Answer.com and with a tech's help ran several programs - Malwarebytes, Combofix, tdsskiller, AdwCleaner, Hijackthis, JRT, Hitmanpro, and RogueKiller. None of these removed the problem.

    I purchased Spybot two days ago and ran it, still pop ups. I contacted support and following their suggestion, ran a scan in Safe Mode. Unfortunately, that didn't work either. I am still having the pop ups. Any help you can give to rid my system of these pesky pop ups is appreciated. I have less of them now, but they're still there.

  2. #2
    Member of Team Spybot tashi's Avatar
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    Hello Harmonie,

    Quote Originally Posted by Harmonie View Post
    I went to Just Answer.com and with a tech's help ran several programs - Malwarebytes, Combofix, tdsskiller, AdwCleaner, Hijackthis, JRT, Hitmanpro, and RogueKiller. None of these removed the problem.
    Do you have a link to your topic there?

    We no longer use HijackThis as a preliminary tool in this forum unless requested nor do we support Hitmanpro.

    But in case you missed it please see the sticky which includes guidelines for this forum and instructions in post #2 on how to provide the logs from Farbar Recovery Scan Tool and aswMBR, which are the logs used in the preliminary analysis.

    http://forums.spybot.info/showthread.php?t=288

    You will need to start a new thread providing the logs as shown in that FAQ and a link back to this topic so helpers can see what tools were used, thanks.

    FYI so you know why it is important for helpers to be given the entire picture. Please DO NOT RUN ComboFix without being asked

    A volunteer analyst will then advise when available.

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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