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Thread: startup tool doesn't answer

  1. #1
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    Default startup tool doesn't answer

    Hello
    I have a problem with startup tools, infact when I open it, the new windows is frezzing and after some minute in the up bar is shows the message "doesn't answer"
    I am using windows 10 and the last version of spybot search and destroy.

    Let me know if there is a solution please
    Thanks
    FRank

  2. #2
    Member of Team Spybot tashi's Avatar
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    Default

    Hello francota,

    Which edition of Spybot do you have please: https://www.safer-networking.org/private/

    Also, did you elevate Spybot's permissions?

    To open Spybot as administrator right click on the Spybot desktop icon or the start menu icon and click “Run as Administrator”

    Then you can right-click on the module’s icon you are about to run and select “Run as administrator”.

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  3. #3
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    Default

    The version is 2.4
    I did what you suggested, and alos if I run as adiministrator both is same :(
    What do you mean with "Also, did you elevate Spybot's permissions?"

    THanks
    Frank


    Quote Originally Posted by tashi View Post
    Hello francota,

    Which edition of Spybot do you have please: https://www.safer-networking.org/private/

    Also, did you elevate Spybot's permissions?

    To open Spybot as administrator right click on the Spybot desktop icon or the start menu icon and click “Run as Administrator”

    Then you can right-click on the module’s icon you are about to run and select “Run as administrator”.

    Best regards.

  4. #4
    Member of Team Spybot tashi's Avatar
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    Hello Frank,

    Quote Originally Posted by francota View Post
    I did what you suggested, and alos if I run as adiministrator both is same :(
    What do you mean with "Also, did you elevate Spybot's permissions?"
    It means to give permission to run the software as Administrator, which is different from being the Administrator on the computer.

    Administrator accounts, by default, do not run programs as an administrator as this could allow malicious software to have administrator permissions on your PC.
    https://www.safer-networking.org/faq/how-do-i-open-spybot-with-administrator-privileges/


    Quote Originally Posted by francota View Post
    The version is 2.4
    Yes, could you let me know which edition please: https://www.safer-networking.org/private/

    With or without the AV (anti virus) ?

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  5. #5
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    Default

    SO yes I gave permission to run as administrator ;
    The edition is 2.4 Free
    Antivisrus is AVG

    THanks
    FRank

  6. #6
    Member of Team Spybot tashi's Avatar
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    Hello Frank,

    Thank you for the feedback.

    Please open a support ticket: https://www.safer-networking.org/contact/spybot2/

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  7. #7
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    Exclamation

    Same issue here, also "Free Edition" under Windows 10, 64 bit, "SDWelcome.exe" started as an admin.

    By the way, here is what the event log says (no english version available)
    Programm SDTools.exe, Version 2.6.46.157 kann nicht mehr unter Windows ausgeführt werden und wurde beendet. Überprüfen Sie den Problemverlauf in der Systemsteuerung "Sicherheit und Wartung", um nach weiteren Informationen zum Problem zu suchen.
    Prozess-ID: 2268
    Startzeit: 01d38bb38bc561d5
    Beendigungszeit: 13
    Anwendungspfad: C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTools.exe
    Berichts-ID: d9133706-9974-478e-b1ab-ec7a92f507a9
    Vollständiger Name des fehlerhaften Pakets:
    Auf das fehlerhafte Paket bezogene Anwendungs-ID:


    --> Under "Sicherheit und Wartung" no information can be found about that problem.

    Shall I also open a support ticket, or is there any known public solution?

  8. #8
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    Default Me, Too!

    I have also been having this problem, for several weeks.

    The "Startup Tools" application starts, but gives me a blank page - just a title and 'File'/'Help'. FYI: The title says:
    "Startup Tools (Spybot - Search & Destroy+ AV2.6, administrator privileges) (Not Responding)". I have to use the system 'Close Window' option to get the application to exit.

    I am running Spybot - Search & Destroy+AV, Version 2.6.46.0

    At one time, this application DID work.

  9. #9
    Spybot Advisor Team Zenobia's Avatar
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    Default

    My startup tools usually shows not responding at first, too, but mine usually does start working after a few minutes.
    I looked in the knowledge base under Startup Tools, and that problem isn't listed.
    You could open a ticket about it.
    https://www.safer-networking.org/support/ticket/

  10. #10
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    Default

    I openend a ticket about it.

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