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Thread: Here wer go again. I need help!

  1. #21
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    I haven't experienced any issues, as of yet. I'll work on it for a couple of hours and report back.
    Bigalo

  2. #22
    Security Expert Juliet's Avatar
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    Keeping my fingers crossed.
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

  3. #23
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    I think that the issue is with Firefox, as intermittingly, the system gets caught up; however, when I go to the identical site using IE, I'm not experiencing the issue.
    Bigalo

  4. #24
    Security Expert Juliet's Avatar
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    Instructions on how to backup your Favourites/Bookmarks and other data can be found below.

    Backup Firefox Bookmarks


    Please download and install Revo Uninstaller Free
    • Double click Revo Uninstaller to run it.
    • From the list of programs double click on Firefox to remove
    • When prompted if you want to uninstall click Yes.
    • Be sure the Moderate option is selected then click Next.
    • The program will run, If prompted again click Yes
    • when the built-in uninstaller is finished click on Next.
    • Once the program has searched for leftovers click Next.
    • Check/tick the bolded items only on the list then click Delete
    • when prompted click on Yes and then on next.
    • put a check on any folders that are found and select delete
    • when prompted select yes then on next
    • Once done click Finish.


    ~~~

    You can redownload from here
    https://www.mozilla.org/en-US/

    Let's see what we get now.
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

  5. #25
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    I've completed the steps outlined. When I re-installed the browser, it has my bookmarks already included. Shouldn't that be the case? I assumed that I would have had to import them from the exported file. I'll work on it for a while and report back on the progress. Thanks!
    Bigalo

  6. #26
    Security Expert Juliet's Avatar
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    Quote Originally Posted by Bigalo View Post
    I've completed the steps outlined. When I re-installed the browser, it has my bookmarks already included. Shouldn't that be the case? I assumed that I would have had to import them from the exported file. I'll work on it for a while and report back on the progress. Thanks!
    I would think it would had asked to import saved favorites.

    with fingers crossed, how's it go now?
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

  7. #27
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    When I'm using Firefox, it slows intermittingly. I will use IE for the bulk of my use, as I don't have issues when using it. Thanks for all of your assistance!
    Bigalo

  8. #28
    Security Expert-Emeritus Dakeyras's Avatar
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    Hi.

    I will assisting you for the time being as Juliet is currently unavailable. Could you please post a new set of Farbar Recovery Scan Tool (FRST) logs for my review.

    We will then go from there, thank you.
    Mammuthus Hibernian Scouserus, member of ASAP and UNITE.

  9. #29
    Security Expert-Emeritus Dakeyras's Avatar
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    Due to the lack of feedback this Topic is closed.

    If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh set of both awsMBR and FRST logs plus a link to your previous thread.

    If it has been less than three days since your last response and you need the thread re-opened, please send a private message (pm). A valid, working link to the closed topic is required.
    Mammuthus Hibernian Scouserus, member of ASAP and UNITE.

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