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Thread: HELP System scan not working New PC Win8.1

  1. #1
    Junior Member
    Join Date
    Jul 2015
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    Default HELP System scan not working New PC Win8.1

    Hi can any one help?

    I'm new on here and have a new PC with Win 8.1 installed & Spybot search & Destroy 2.4. Free Version
    I have a couple of problems.

    1. When I try to action a system scan none of the Options such as, Start a scan, pause a scan, stop a scan, Fix selected & Save a scan log are showing as being available.
    They are highlighted In a grey color
    The only Options that are shown as being available are: Show previous logs, and Help, which are highlighted in blue.

    2. I'm also being told there are missing signatures which includes\Trojans.sbi

    when I update the following is displayed:

    00:00.028] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    [00:00.028] [-] Did not retrieved update info file (attempt 3 of 3).
    [00:00.030] [.] Info file part done.
    [00:00.030] [+] The antispyware signatures are up to date.
    [00:00.030]

    I would appreciate anyone's help


    TIA Dusty

  2. #2
    Member of Team Spybot tashi's Avatar
    Join Date
    Oct 2005
    Location
    USA
    Posts
    30,961

    Default

    Hello dusty49,

    Did you try another mirror to receive the updates?

    Also did you elevate permissions in Spybot before trying to run a scan:

    How can I get administrator rights under Windows Vista / Windows 7 / Windows 8?

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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