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Thread: Error downloading antivirus files

  1. #1
    Junior Member
    Join Date
    Aug 2015
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    Default Error downloading antivirus files

    Hello, I recently purchased a license for spybot home so I can get the added benefit of an antivirus with this app however the app is showing some weird behaviour.

    First after upgrading to windows 10 the app was deleted from my computer however apparently not full deleted as whenever I tried to reinstall the app from scratch it would mention that an installation was already present and I would have to uninstall that installation prior to reinstalling this app. So I deleted the install from the apps menu and tried again, same issue.

    So I decide to install it to a different directory which works. Then I install the license I was mailed into that directory.

    Now I've already tried completely reinstalling spybot to try and fix the following issue which is that the antivirus apparently can't update at all and it keeps giving me errors whenever I try to update it.

    Also I am unable to use the malware scanner, trying to do so results in the error as shown in the image below

    ve71kNg.png Eu3r0FG.png

  2. #2
    Member of Team Spybot tashi's Avatar
    Join Date
    Oct 2005
    Location
    USA
    Posts
    30,955

    Default

    Hello Iandrasil,

    Sorry to hear of the issue you are experiencing after upgrading to Windows 10.

    https://www.safer-networking.org/201...nd-windows-10/

    As you have Spybot 2+ this updating problem shouldn't apply so please contact Support: https://www.safer-networking.org/sup...ket/technical/

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  3. #3
    Junior Member
    Join Date
    Aug 2015
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    1

    Default erro updating

    Hello. I just purchased home edition as well but I am running windows 7 and it continually comes up as error when trying to download updates for antivirus. please help!

  4. #4
    Junior Member
    Join Date
    Aug 2015
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    1

    Default Same Same but not different

    I have the same problem, mine occured the very second i paid for the home version.

    Spybot what the F is going on.

  5. #5
    Junior Member
    Join Date
    Aug 2015
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    1

    Default error since update

    Since we updated to windows 10 spybot will not update. Just keeps saying error updating antivirus file. It will not let me run a scan until it is updated.

  6. #6
    Senior Member
    Join Date
    Apr 2015
    Posts
    108

    Default

    Spybot may not have been reinstalled correctly during the upgrade process to Windows 10. Please uninstall and reinstall Spybot using the instructions below to see if this solves your issue.


    Please go to our uninstall tool page at:
    https://www.safer-networking.org/sup...ninstall-tool/

    Here, download all 3 files; "unins000.exe", "unins000.msg" and "unins000.dat".

    These will download to your Downloads folder or other default location.

    Copy these files to your Spybot program folder at:
    C:\Program Files (x86)\Spybot - Search & Destroy 2

    or for 32-bit PCs:
    C:\Program Files\Spybot - Search & Destroy 2

    If this folder is not present, you will need to create a new folder here, and rename it to "Spybot - Search & Destroy 2".


    Once these have been copied, run "unins000.exe" (the one in your Spybot program folder) as an administrator to remove any traces of Spybot from your PC.


    You can then download Spybot 2.4 from the link below:
    http://spybot-mirror.com/files/spybot-2.4.exe

    This can be upgraded to version 2.5 by running this file:
    https://www.safer-networking.org/spybot25allocator.php

  7. #7
    Junior Member
    Join Date
    Aug 2015
    Posts
    2

    Default

    My issue was resolved through opening spybot as administrator and going to updates through Advanced User mode (bottom left in the main screen)

    Not sure if this will resolve the issue for other people experiencing the problem but it might be worth it to try it to see if it resolves the issue

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