Unusually slow PC

[Juliet]

You need to uninstall

Propellerhead Software
Adobe.PhotoShop.CS2

Please open Notepad *Do Not Use Wordpad!* or use any other text editor than Notepad or the script will fail. (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the quote box below:
To do this highlight the contents of the box and right click on it and select copy.
Paste this into the open notepad. save it to the Desktop as fixlist.txt
NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.
It needs to be saved Next to the "Farbar Recovery Scan Tool" (If asked to overwrite existing one please allow)

start
CreateRestorePoint:
CloseProcesses:
F:\DATA\Photoshop\Adobe.PhotoShop.CS2.KeyGen-PANTHEON.rar
F:\DATA\Photoshop\keygen.exe
F:\Install files\DTLite4413-0173.exe
F:\Install files\Nero-Free.exe
F:\Install files\Sibelius 4 Install Files\Photoshop\Adobe.PhotoShop.CS2.KeyGen-PANTHEON.rar
F:\Install files\UleadDVDMovieFactory5\Setup\OEM\Target\All\MovieHunter.lod
F:\Install files\UleadDVDMovieFactory5\Setup\OEM\Target\All\uDVDErase.lod
I:\Program Files\Common Files\Spigot
I:\Program Files\Application Updater\ApplicationUpdater.exe
I:\Program Files\Common Files\Spigot\Search Settings\SearchSettings.exe
I:\Program Files\Common Files\Spigot
I:\Program Files\NCH Software\MixPad\mixpad.exe
I:\Program Files\NCH Software\MixPad\mpsetup_v3.15.exe
I:\Program Files\NCH Software\MixPad\uninst.exe
I:\Program Files\NCH Swift Sound\WavePad\uninst.exe
I:\Program Files\NCH Swift Sound\WavePad\wavepad.exe
I:\Program Files\NCH Swift Sound\WavePad\wpsetup_v4.52.exe
I:\Program Files\YTD Toolbar\WidgiHelper.exe
I:\Program Files\YTD Toolbar\IE\6.5\ytdToolbarIE.dll
I:\ProgramData\YouTube Downloader\ytd_installer.exe
I:\Users\All Users\InstallMate\{CD95F7B0-B651-4C27-AECC-FE731676D546}\_Setupx.dll
I:\Users\Riaan Nel\AppData\Roaming\BitTorrent\NCH.MixPad.Audio-Mixer.v3.15-LAXiTY\mpsetup.exe
I:\Users\Riaan Nel\AppData\Roaming\OpenCandy\OpenCandy_7D0609D0172C46B1B90AA705F2061C89\LatestDLMgr.exe
I:\Users\Riaan Nel\AppData\Roaming\OpenCandy\OpenCandy_7D0609D0172C46B1B90AA705F2061C89\pcspeedup.exe
I:\Users\Riaan Nel\Downloads\CuteWriter.exe
I:\Windows\Installer\6a384.msi
C:\Program Files\FreeYouTubeToMP3TURBOConverter\tsasetup.exe
C:\Windows\Installer\MSIFCAE.tmp
EmptyTemp:
End

Open FRST/FRST64 and press the > Fix < button just once and wait.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.

Please give me an update on how the computer is now.

[Fluffy]

Fix result of Farbar Recovery Scan Tool (x86) Version:06-09-2015 01
Ran by Riaan Nel (2015-09-07 08:43:47) Run:2
Running from C:\Users\Riaan Nel\Desktop
Loaded Profiles: Riaan Nel (Available Profiles: Riaan Nel)
Boot Mode: Normal

==============================================

fixlist content:
*****************
start
CreateRestorePoint:
CloseProcesses:
F:\DATA\Photoshop\Adobe.PhotoShop.CS2.KeyGen-PANTHEON.rar
F:\DATA\Photoshop\keygen.exe
F:\Install files\DTLite4413-0173.exe
F:\Install files\Nero-Free.exe
F:\Install files\Sibelius 4 Install Files\Photoshop\Adobe.PhotoShop.CS2.KeyGen-PANTHEON.rar
F:\Install files\UleadDVDMovieFactory5\Setup\OEM\Target\All\MovieHunter.lod
F:\Install files\UleadDVDMovieFactory5\Setup\OEM\Target\All\uDVDErase.lod
I:\Program Files\Common Files\Spigot
I:\Program Files\Application Updater\ApplicationUpdater.exe
I:\Program Files\Common Files\Spigot\Search Settings\SearchSettings.exe
I:\Program Files\Common Files\Spigot
I:\Program Files\NCH Software\MixPad\mixpad.exe
I:\Program Files\NCH Software\MixPad\mpsetup_v3.15.exe
I:\Program Files\NCH Software\MixPad\uninst.exe
I:\Program Files\NCH Swift Sound\WavePad\uninst.exe
I:\Program Files\NCH Swift Sound\WavePad\wavepad.exe
I:\Program Files\NCH Swift Sound\WavePad\wpsetup_v4.52.exe
I:\Program Files\YTD Toolbar\WidgiHelper.exe
I:\Program Files\YTD Toolbar\IE\6.5\ytdToolbarIE.dll
I:\ProgramData\YouTube Downloader\ytd_installer.exe
I:\Users\All Users\InstallMate\{CD95F7B0-B651-4C27-AECC-FE731676D546}\_Setupx.dll
I:\Users\Riaan Nel\AppData\Roaming\BitTorrent\NCH.MixPad.Audio-Mixer.v3.15-LAXiTY\mpsetup.exe
I:\Users\Riaan Nel\AppData\Roaming\OpenCandy\OpenCandy_7D0609D0172C46B1B90AA705F2061C89\LatestDLMgr.exe
I:\Users\Riaan Nel\AppData\Roaming\OpenCandy\OpenCandy_7D0609D0172C46B1B90AA705F2061C89\pcspeedup.exe
I:\Users\Riaan Nel\Downloads\CuteWriter.exe
I:\Windows\Installer\6a384.msi
C:\Program Files\FreeYouTubeToMP3TURBOConverter\tsasetup.exe
C:\Windows\Installer\MSIFCAE.tmp
EmptyTemp:
End
*****************

Restore point was successfully created.
Processes closed successfully.
F:\DATA\Photoshop\Adobe.PhotoShop.CS2.KeyGen-PANTHEON.rar => moved successfully
F:\DATA\Photoshop\keygen.exe => moved successfully
F:\Install files\DTLite4413-0173.exe => moved successfully
F:\Install files\Nero-Free.exe => moved successfully
F:\Install files\Sibelius 4 Install Files\Photoshop\Adobe.PhotoShop.CS2.KeyGen-PANTHEON.rar => moved successfully
F:\Install files\UleadDVDMovieFactory5\Setup\OEM\Target\All\MovieHunter.lod => moved successfully
F:\Install files\UleadDVDMovieFactory5\Setup\OEM\Target\All\uDVDErase.lod => moved successfully
I:\Program Files\Common Files\Spigot => moved successfully
I:\Program Files\Application Updater\ApplicationUpdater.exe => moved successfully
"I:\Program Files\Common Files\Spigot\Search Settings\SearchSettings.exe" => File/Folder not found.
"I:\Program Files\Common Files\Spigot" => File/Folder not found.
I:\Program Files\NCH Software\MixPad\mixpad.exe => moved successfully
I:\Program Files\NCH Software\MixPad\mpsetup_v3.15.exe => moved successfully
I:\Program Files\NCH Software\MixPad\uninst.exe => moved successfully
I:\Program Files\NCH Swift Sound\WavePad\uninst.exe => moved successfully
I:\Program Files\NCH Swift Sound\WavePad\wavepad.exe => moved successfully
I:\Program Files\NCH Swift Sound\WavePad\wpsetup_v4.52.exe => moved successfully
I:\Program Files\YTD Toolbar\WidgiHelper.exe => moved successfully
I:\Program Files\YTD Toolbar\IE\6.5\ytdToolbarIE.dll => moved successfully
I:\ProgramData\YouTube Downloader\ytd_installer.exe => moved successfully
I:\Users\All Users\InstallMate\{CD95F7B0-B651-4C27-AECC-FE731676D546}\_Setupx.dll => moved successfully
I:\Users\Riaan Nel\AppData\Roaming\BitTorrent\NCH.MixPad.Audio-Mixer.v3.15-LAXiTY\mpsetup.exe => moved successfully
I:\Users\Riaan Nel\AppData\Roaming\OpenCandy\OpenCandy_7D0609D0172C46B1B90AA705F2061C89\LatestDLMgr.exe => moved successfully
I:\Users\Riaan Nel\AppData\Roaming\OpenCandy\OpenCandy_7D0609D0172C46B1B90AA705F2061C89\pcspeedup.exe => moved successfully
I:\Users\Riaan Nel\Downloads\CuteWriter.exe => moved successfully
I:\Windows\Installer\6a384.msi => moved successfully
C:\Program Files\FreeYouTubeToMP3TURBOConverter\tsasetup.exe => moved successfully
C:\Windows\Installer\MSIFCAE.tmp => moved successfully
EmptyTemp: => 333.9 MB temporary data Removed.


The system needed a reboot.

==== End of Fixlog 08:47:37 ====





Hi,

the PC has definitely improved regarding processing speed, but it still does not want to complete the "Shutdown" process. It merely keeps on showing that screen and then eventually reboots. I'm also still unable to install IE11 and subsequently Windows 10.

Please advise.

Thanks!

[Juliet]

I think we're dealing with corrupt system files here.

What I can do is supply links to topics which you need to read over and let's see if this can help straighten things out.
Note:
Your system might not have been ready to download and install Windows 10.

First, let's run the machine through a couple of system tools that might identify corrupt files.

https://support.microsoft.com/en-us/kb/2641432
Check your hard disk for errors in Windows 7

http://www.sevenforums.com/tutorials...e-checker.html
SFC /SCANNOW Command - System File Checker

~~~~
Then follow with trying to download Internet Explorer again.
https://support.microsoft.com/en-us/kb/2872074
failed installation of Internet Explorer 11

http://answers.microsoft.com/en-us/i...8-81b1f89473ed
A list of things to do if Windows 10 Setup fails.

[Fluffy]

Hi Juliet,

thank you so much for the assistance, I really do appreciate it immensely.

The Disk Check and System File check did not yield any problems. I was still unable to install IE11, but finally managed to upgrade to Windows10! With that the new Internet browser Edge is working great.

The PC is much improved on the new operating system, and I'm happy to call it at that!!

Hope you have a great day further!

Kind regards from the beautiful Cape Town, South Africa.

[Juliet]

Let's remove tools and quarantine folders.

DelFix

• Please download DelFix or from Here and save the file to your Desktop.
  
• Double-click DelFix.exe to run the programme.
• Place a checkmark next to the following items:
  
• Activate UAC
• Remove disinfection tools
  
  
• Click the Run button.
• -- This will remove the specialised tools we used to disinfect your system. Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually (right-click the file + delete).

~~~~~~~~~~~~~~~~``

• Answers to common security questions - Best Practices by quietman7, MVP
• How Malware Spreads - How did I get infected? by quietman7, MVP
• Simple and easy ways to keep your computer safe and secure on the Internet by Lawrence Abrams, MVP
• How to Prevent Malware by miekiemoes, MVP
• How to backup and restore your data using Cobian Backup by YourHighness
• Slow Computer/browser? It May Not Be Malwareby quietman7, MVP
  

The following programmes come highly recommended in the security community.

• AdBlock is a browser add-on that blocks annoying banners, pop-ups and video ads.
• CryptoPrevent places policy restrictions on loading points for ransomware (eg.CryptoPrevent), preventing your files from being encrypted.
• Malwarebytes Anti-Exploit (MBAE) is designed to prevent zero-day malware from exploiting vulnerable software.
• Malwarebytes Anti-Malware Premium (MBAM) works in real-time along side your Anti-Virus to prevent malware execution.
• NoScript is a Firefox add-on that blocks the actions of malicious scripts by using whitelisting and other technology.
• Sandboxie isolates programmes of your choice, preventing files from being written to your HDD unless approved by you.
• Secuina PSI will scan your computer for vulnerable softwarethat is outdated, and automatically find the latest update for you.
• SpywareBlaster is a form of passive protection, designed to block the actions of malicious websites and tracking cookies.
• Web of Trust (WOT) is a browser add-on designed to alert you before interacting with a potentially malicious website.

Want to help others? Join the ClassRoom and learn how.

[Juliet]

Glad we could help.

Since this issue appears resolved ... this Topic is closed.