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Thread: ustechsupport.mycleanpc

  1. #1
    Junior Member
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    Oct 2015
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    Default ustechsupport.mycleanpc

    i have run spbot seach and destroy and this keepscoming up. i select fix and it says it is cleaned but on the next run it shows up again. i have had no success online.
    Last edited by tashi; 2015-10-08 at 10:21. Reason: Moved from the malware forum

  2. #2
    Member of Team Spybot tashi's Avatar
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    Oct 2005
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    Default

    Hello dutchie,

    Did you elevate permissions in Spybot? To do so right-click the Spybot - Search & Destroy entry in your start menu, instead of just left-clicking to start it.
    Choose Run as administrator from the context menu.

    For someone to take a look at the system please start a topic in the Malware Removal Forum and a volunteer analyst will advise.

    First see that forum's FAQ which also includes instructions in post #2 on how to provide FRST and aswMBR logs, which are used in the preliminary analysis..
    http://forums.spybot.info/showthread.php?t=288

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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