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Thread: Newbie unable to complete updates

  1. #1
    Junior Member
    Join Date
    Mar 2016
    Posts
    3

    Default Newbie unable to complete updates

    Hi,
    Ive just joined and hoping for some advice if i may ask.
    I update each time i use SPYBOT but i have noticed a message More than 8 days since last update ?

    So i click on it and see trying to retrieve update followed by unable to retrieve update.
    There is also a message which shows An error occured during Antispyware Updates,then some numbers like 00.18.103 00.18.105 etc etc

    Please advise how i can fix this so im updated or how would i be able to show you some kind of log.
    I have attached 2 screenshots hoping that may assist you.

    Many thanks.
    Attached Images Attached Images

  2. #2
    Member of Team Spybot tashi's Avatar
    Join Date
    Oct 2005
    Location
    USA
    Posts
    30,660

    Default

    Hello theremotedr,

    Have you tried again, often that error resolves.

    Detection updates can be downloaded manually from this page: https://www.safer-networking.org/dl/

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  3. #3
    Junior Member
    Join Date
    Mar 2016
    Posts
    3

    Default

    Hi,
    I have download the files and installed them to the spybot folder the other day.
    I still have the same issue.
    I also see it shows signatures not updated in 685 days

  4. #4
    Member of Team Spybot tashi's Avatar
    Join Date
    Oct 2005
    Location
    USA
    Posts
    30,660

    Default

    Hi theremotedr,

    Please request a support ticket here: https://www.safer-networking.org/sup...ket/technical/

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  5. #5
    Junior Member
    Join Date
    Mar 2016
    Posts
    3

    Default

    I have open a ticket,thanks

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