Spring files

[Juliet]

I have just got another blue screen as I was typing up this reply.

But no popup in steam

Are you sure!, last time I heard that, one run up and surprised us LOL


Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.


let's see if we can figure out why it did that.

[rudebadger]

Hopefully no more this time

They generally just happened the first time I opened steam & clicked on a link. None so far today, so fingers crossed it stays that way

Here is the bsod log:

==================================================
Dump File : 102415-13166-01.dmp
Crash Time : 24/10/2015 00:36:28
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : atapi.sys
Caused By Address : atapi.sys+1ee1
File Description : ATAPI IDE Miniport Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+741d0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\102415-13166-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 319,952
Dump File Time : 24/10/2015 00:37:28
==================================================

==================================================
Dump File : 101815-13088-01.dmp
Crash Time : 18/10/2015 01:51:15
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+16d9a0
File Description : TCP/IP Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+741d0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\101815-13088-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 319,952
Dump File Time : 18/10/2015 01:53:53
==================================================

==================================================
Dump File : 101715-13603-01.dmp
Crash Time : 17/10/2015 17:01:45
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c000001d
Parameter 2 : fffff880`0a614f20
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74200
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.19018 (win7sp1_gdr.150928-1507)
Processor : x64
Crash Address : ntoskrnl.exe+74200
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\101715-13603-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 276,880
Dump File Time : 17/10/2015 17:03:04
==================================================

==================================================
Dump File : 070515-13634-01.dmp
Crash Time : 05/07/2015 20:49:11
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`0b25b010
Parameter 2 : fffff880`03d71848
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d134
File Description : DirectX Graphics Kernel
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18510 (win7sp1_gdr.140615-1511)
Processor : x64
Crash Address : ntoskrnl.exe+72a40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070515-13634-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 917,240
Dump File Time : 05/07/2015 20:50:05
==================================================

[Juliet]

If none have happened to day or since your last post, then thats good news.



From the log you posted

ntoskrnl.exe = the Windows NT Kernel & Executive
ntoskrnl.exe. ntoskrnl.exe (ntoskrnl stands for Windows Boot-Up Kernel)
Often used as a generic description


tcpip.sys = Microsoft TCP/IP networking related driver
Caused By Address : tcpip.sys+16d9a0
guess would be that your networking drivers need to be updated, But hold off on that and run the 2 onboard tools below.


How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials...e-checker.html

How to Run Check Disk at Startup in Windows 7
http://www.sevenforums.com/tutorials...isk-check.html

[rudebadger]

Well still no popups

I tried the 2 system tools, chkdsk ran through but only found some unused index entries which it cleaned up. Unfortunately SFC /scannow does not not run either through an administrator command prompt in windows where it gets to 21% of the verification process then stops & reports that it cannot perform the requested operation or on booting up when it gives me the cannot perform the requested operation straight away.

I tried sfc /verifyonly which ran all the way through then reports that there are integrity violations for which I have text file of verification data.

Do you have any more suggestions or maybe I should see if I can get help on a site more dedicated to dealing with BSOD?

[Juliet]

Well still no popups

I'm tickled pink!

Do you have any more suggestions or maybe I should see if I can get help on a site more dedicated to dealing with BSOD?

Yes. I'd like to recommend a site. I'm a member here to.
You'll have to join and start a new topic. Include the link from here so if any information we have already uncovered might be of assistance.

http://forums.whatthetech.com/index.php?showforum=119
Here we have tech's who deal with these errors or maybe can help diagnose to help with the BSOD.

Before you go let's remove tools and quarantine folders.
~~~~~~~~~~~~~~~~~~~~~`

Don't miss or skip this next step, this will remove malicious files from quarantine and set a clean restore point.

Go to Start > Run > copy and paste the full text path in the run box

ComboFix /Uninstall

Note the space between the x and the /U, it needs to be there.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~`

DelFix

• Please download DelFix or from Here and save the file to your Desktop.
  
• Double-click DelFix.exe to run the programme.
• Place a checkmark next to the following items:
  
• Activate UAC
• Remove disinfection tools
  
• Click the Run button.
• -- This will remove the specialised tools we used to disinfect your system. Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually (right-click the file + delete).

[rudebadger]

Ok cool I will start a thread over there.

I cannot thank you enough for all your help you and all the other helpers on this site are heroes for giving up your time to help others

[Juliet]

Myself and the other helpers here at SpyBot/SaferNetworking are glad to help.

And, when someone says thank you, it goes a long way

Safe Surfing.

[Juliet]

Glad we could help.

Since this issue appears resolved ... this Topic is closed.