Download Malwarebytes' Anti-Malware TO YOUR DESKTOP
- Windows XP : Double click on the icon to run it.
- Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"
- On the Dashboard click on Update Now
- Go to the Setting Tab
- Under Setting go to Detection and Protection
- Under PUP and PUM make sure both are set to show Treat Detections as Malware
- Go to Advanced setting and make sure Automatically Quarantine Detected Items is checked
- Then on the Dashboard click on Scan
- Make sure to select THREAT SCAN
- Then click on Scan
- When the scan is finished and the log pops up...select Copy to Clipboard
- Please paste the log back into this thread for review
- Exit Malwarebytes
If a log does not pop up:
- Open Malwarebytes and on the Dashboard click on History
- Then Application Logs
- Then Scan log
- Select the date of the scan you just ran
- Then click Export
- On the dropdown list select Copy to Clipboard and paste it into this thread
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What we can do now is run an online scan with Eset, for the time being it is our most trusted scanner.
Most reliable and thorough.
The settings I suggest will show us items located in quarantine folders so don't be alarmed with this, also, in case of a false positive I ask that you not allow it to delete what it does find.
This scanner can take quite a bit of time to run, depending of course how full your computer is.
Note: This scan may take a long time to complete. Please do not browse the Internet whilst your Anti-Virus is disabled.
ESET Online Scan
Note: This scan may take a long time to complete. Please do not browse the Internet whilst your Anti-Virus is disabled.
- Please download ESET Online Scan and save the file to your Desktop.
- Temporarily disable your anti-virus software. For instructions, please refer to the following link.
- Double-click esetsmartinstaller_enu.exe to run the programme.
- Agree to the EULA by placing a checkmark next to Yes, I accept the Terms of Use. Then click Start.
- Agree to the Terms of Use once more and click Start. Allow components to download.
- Place a checkmark next to Enable detection of potentially unwanted applications.
- Click Advanced settings. Place a checkmark next to:
- Scan archives
- Scan for potentially unsafe applications
- Enable Anti-Stealth technology
- Ensure Remove found threats is unchecked.
- Click Start.
- Wait for the scan to finish. Please be patient as this can take some time.
- Upon completion, click . If no threats were found, skip the next two bullet points.
- Click and save the file to your Desktop, naming it something such as "MyEsetScan".
- Push the Back button.
- Place a checkmark next to and click .
- Re-enable your anti-virus software.
- Copy the contents of the log and paste in your next reply.