Results 1 to 2 of 2

Thread: Upgraded free 2.5 to paid--no license

  1. #1
    Junior Member
    Join Date
    Dec 2015
    Location
    Austin, TX
    Posts
    2

    Default Upgraded free 2.5 to paid--no license

    It's been about a year since I purchased Spybot Professional Edition, so I just went on a bought another one. I now think the reason my Anti-Virus wouldn't update was that my license had expired (although a more direct statement of that detail would have been appreciated).

    I thought I had run the Post Windows 10 Install utility, but I was still showing 2.4. I found the utility, re-ran it, and got 2.5 Free Edition installed. I went to the website to upgrade.

    I paid and got my WorldPAY confirmation. THEN I got stuck in an infinite loop waiting for my license. The screen would occasionally flicker. The legend in the bottom left corner would occasionally flicker between waiting and transferring--but it would never end.

    So, I have the old 2.4 Professional Edition (that won't update the Anti-Virus) and I have the new 2.5 Free Edition (that won't update for the license I purchased).

    Any suggestions?

  2. #2
    Spybot Advisor Team Zenobia's Avatar
    Join Date
    Oct 2005
    Posts
    5,483

    Default

    There's a post on the website about license system issues here.
    https://www.safer-networking.org/201...system-issues/

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •