Please go to the Spybot program folder:
C:\Program Files (x86)\Spybot - Search & Destroy 2

Here, run the file SDCleaner(.exe) as an administrator using the instructions above. This will open the results of your last scan so you do not have to run a scan again to find the same threats. It's possible the System Scan has completed, but the results window is not being displayed. Running the file SDCleaner(.exe) as an administrator will open this window and show you the results from the last scan.

You can then remove the malware by clicking "fix selected". Sometimes the scanner will say "not responding" at this point for a few minutes but will begin responding again as normal when all the issues are fixed.


Please let me know if this helps to fix your issue.