Windows won't update - is it malware?

[alx21]

Hi Dakeyras

The checkhd.txt results -

The type of the file system is NTFS.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
File verification completed.
374 large file records processed.

0 bad file records processed.

0 EA records processed.

60 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
Security descriptor verification completed.
17242 data files processed.

CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
Windows has checked the file system and found no problems.

147796991 KB total disk space.
62173824 KB in 66898 files.
44100 KB in 17243 indexes.
0 KB in bad sectors.
215399 KB in use by the system.
65536 KB occupied by the log file.
85363668 KB available on disk.

4096 bytes in each allocation unit.
36949247 total allocation units on disk.
21340917 allocation units available on disk.


I will conduct the System File Checker shortly and let you know the results.

[Dakeyras]

Acknowledged.

[alx21]

Hi Dakeyras

Just completed the sfc /scannow command. It said Windows Resource Protection found corrupt files but was unable to fix some of them, and it then gives details of where the results log can be found.

[Dakeyras]

Hi.

Just completed the sfc /scannow command. It said Windows Resource Protection found corrupt files but was unable to fix some of them, and it then gives details of where the results log can be found.

Fair play and rather than myself proving instructions for the scan results retrieval. Lets try something else SFC wise that may rectify the corrupt file issues and in turn also provide a log for my review etc.

Scan with SFCFix:

Please download SFCFix and save your desktop.

• Close all open windows before proceeding any further, as otherwise may hinder the tools functionality.
• Right-click on SFCFix.exe and select Run as Administrator to start the program.
• Follow the on-screen prompts...
• Upon completion a log file will have been created on the desktop named SFCFix.txt.
• Post the contents in your next reply.

[alx21]

Hi Dakeyras

The SFCFix scan results are below. Sorry for the delay as I have been unwell; much better now.

SFCFix version 2.4.9.2 by niemiro.
Start time: 2016-02-25 19:09:56.644
Microsoft Windows 7 Service Pack 1 - x86
Not using a script file.




AutoAnalysis::
FIXED: Corruption at C:\Windows\winsxs\x86_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18869_none_a1c93a736552d277\utc.app.json has been successfully repaired from C:\Windows\winsxs\x86_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.23040_none_a25f4c9e7e688992\utc.app.json.
FIXED: Corruption at C:\Windows\winsxs\x86_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18869_none_a1c93a736552d277\telemetry.ASM-WindowsDefault.json has been successfully repaired from C:\Windows\winsxs\x86_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.23040_none_a25f4c9e7e688992\telemetry.ASM-WindowsDefault.json.




SUMMARY: All detected corruptions were successfully repaired.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.9.2 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2016-02-25 19:11:07.156
----------------------EOF-----------------------

[Dakeyras]

Hi.

Sorry for the delay as I have been unwell; much better now.

Not a problem and pleased you are feeling better.

SFCFix scan results

Favourable outcome, so please check if any Windows Updates(do not download any/install etc) are now detected/become available. All good merely inform myself, if not refer to the below only if Windows Updates are still not being detected.

Download/Install SURT:

Please download the installer for the System Update Readiness Tool from here and save to the desktop.

Double-click on Windows6.1-KB947821-v34-86.msu >> follow the prompts to install.

Note: This may take some time to be processed/fully install.

[alx21]

The Windows Update icon on the taskbar says "new updates are available for your computer", so I checked for updates as instructed for 45 minutes, but none showed up as being available for download. So I installed SURT (Windows Update Standalone Installer) and it said "searching for updates for this updates on this computer". After 90 minutes, it said "the update is not applicable to your computer", "OK", so I clicked OK and the installer closed.

[Dakeyras]

Hi.

Try my prior advise in post #4 again please.

[alx21]

I ran the Windows Update Troubleshooter and it said:

Problems found -

Service registration is missing or corrupt - fixed.

Problems installing recent updates - fixed.

so I rebooted and the internet connection light on my router started to blink rapidly, and this is usually a strong indication that a successful connection has been made to Microsoft's Windows Update servers. However, after 2 hours nothing had been found so I discontinued the update search in case there may be a problem. When I started to have update problems the light did not blink at all when searching for updates, indicating that there was no connection to the update server. As I type this the Internet connection light is blinking rapidly as if the PC is successfully connected to the update server, although sometimes the blinking light is because the Internet Service Provider (ISP) is carrying out routine maintenance on the network.

[Dakeyras]

Hi.

I'm afraid at this juncture the best advise I can now impart is what I mentioned about in post #8...

1 - Seek further support at Sysnative Windows Update. By all means include a link to this topic:

https://forums.spybot.info/showthread.php?73252-Windows-won-t-update-is-it-malware

If you so wish.

2 - Consider a Windows 7 Repair Install.

Clean-Up with DelFix:

Please download DelFix to your desktop.

• Right-click on delfix.exe and select Run as Administrator to launch the application.
• Referring to the image below, select the three options denoted:

• Then click on Run.
• Once it has finished processing, a notepad file named DelFix.txt will open. Post the contents in your next reply for my review.
• The log can also be located at the root of the system drive, C:\DelFix.txt.
• After you have posted the aforementioned DelFix.txt, delete it and empty the Recycle Bin.

Note: The above application/overall process will flush old System Restore points and create a new clean one. It should also clean up and remove the vast majority of scanners used and logs created etc.

Any left over merely delete yourself and empty the Recycle Bin.

Now some advice for on-line safety:

The below is worth reading/bookmarking for future referance:

Computer Security - a short guide to staying safer online

Next:

Any questions? Feel free to ask, if not stay safe!