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Thread: Unwanted stuff on Google Chrome

  1. #11
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    Quote Originally Posted by Blade81 View Post
    Hi,


    Please see how it works and let me know if there are issues left.
    Hi

    No, still getting popup telling me I have a virus and need to ring the number given.

  2. #12
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    Quote Originally Posted by Blade81 View Post
    Hi,


    Please see how it works and let me know if there are issues left.
    Hi

    Still getting popups telling me to ring number because it says I have a virus.

  3. #13
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    Hi,

    Does the issue occur no matter what page is opened? The same doesn't occur with Firefox/IE?
    Microsoft Windows Insider MVP 2016-2018
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    If you have problems create a thread in the forum, please.

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  4. #14
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    Quote Originally Posted by Blade81 View Post
    Hi,

    Does the issue occur no matter what page is opened? The same doesn't occur with Firefox/IE?



    Yes, it seems to happen on many sites, usually a survey relevant to the site, and then a warning that I have a virus and need to make a call.

    Firefox and IE seem to be ok.

  5. #15
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    Hi,

    Could you take a screenshot of Chrome showing the problem and attach it here?
    Microsoft Windows Insider MVP 2016-2018
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  6. #16
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    Quote Originally Posted by Blade81 View Post
    Hi,

    Could you take a screenshot of Chrome showing the problem and attach it here?

    Hi

    Had trouble with this. Have attached PDF file, but it's a bit "bitty".
    I took 2 screenprints, as on the first one, one popup was on top of another.
    Hope this is ok.
    Attached Files Attached Files

  7. #17
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    Thanks for the screenshots! Let's see if resetting Chrome settings helps:
    1. Open Chrome.
    2. In the top right, click the Chrome menu icon.
    3. Click Settings.
    4. At the bottom, click Show advanced settings.
    5. Under the section "Reset settings, click Reset settings.
    6. In the box that appears, click Reset.
    Microsoft Windows Insider MVP 2016-2018
    Microsoft MVP Consumer Security 2008-2015
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    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  8. #18
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    Quote Originally Posted by Blade81 View Post
    Thanks for the screenshots! Let's see if resetting Chrome settings helps:
    1. Open Chrome.
    2. In the top right, click the Chrome menu icon.
    3. Click Settings.
    4. At the bottom, click Show advanced settings.
    5. Under the section "Reset settings, click Reset settings.
    6. In the box that appears, click Reset.
    Aha, that seems to be ok now.
    Do you have any idea why this happened, so I can avoid a recurrence?

    Thanks again for your help and patience.

  9. #19
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    Hi,

    Good to hear that helped

    Unfortunately, I'm not sure what caused the problem. Interesting thing is that the issue didn't happen with other browsers.

    Please download delfix and save it to your desktop.
    • Right-click on delfix.exe and select " Run as administrator " to run it.
    • Check the following boxes then click on Run.

      • Activate UAC
      • Remove disinfection tools
      • Create registry backup
      • Purge system restore
      • Reset system settings
    • All tools we used to clean your computer should be gone now.
    • You can now delete any tools/logs we used if they remain on your computer.



    See if there are important updates available for Windows and install those. Note: Windows 10 may be offered as one of the updates on the list. Make sure it's not checked on the list if you don't want to upgrade.
    Microsoft Windows Insider MVP 2016-2018
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  10. #20
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    Okay, brilliant all done now, thanks again.



    Quote Originally Posted by Blade81 View Post
    Hi,

    Good to hear that helped

    Unfortunately, I'm not sure what caused the problem. Interesting thing is that the issue didn't happen with other browsers.

    Please download delfix and save it to your desktop.
    • Right-click on delfix.exe and select " Run as administrator " to run it.
    • Check the following boxes then click on Run.

      • Activate UAC
      • Remove disinfection tools
      • Create registry backup
      • Purge system restore
      • Reset system settings
    • All tools we used to clean your computer should be gone now.
    • You can now delete any tools/logs we used if they remain on your computer.



    See if there are important updates available for Windows and install those. Note: Windows 10 may be offered as one of the updates on the list. Make sure it's not checked on the list if you don't want to upgrade.

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