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Thread: I need help

  1. #1
    Junior Member
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    Apr 2016
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    Default I need help

    Spybot picked up the problems on my PC. However, purging them did not get rid of them. I'm at a loss on what to do. Any advice is appreciated.

  2. #2
    Security Expert-emeritus Juliet's Avatar
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    Feb 2007
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    Default

    Please back up your registry!

    Backup the Registry:
    Credit: Dakeyras

    Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

    • Please download the installer for Registry Backup from here or here and save to your desktop.
    • Right-click on tweaking.com_registry_backup_setup.exe and select Run as Administrator >> Follow the prompts for a default installation
    • Ensure the option Open "Tweaking.com - Registry Backup" When Install Completes is selected >> Next > >> Finish
    • Once the GUI(graphical user interface) has appeared/loaded:-



    • Click on Backup Now >> once the process is complete the below will be displayed in the GUI:-



    • Close Tweaking.com - Registry Backup

    Note: There will now be a folder at the root of the Hard-Drive named C:\RegBackup, do not delete this as it is the actual backup just created.

    A tutorial for Registry Backup explaining the various features be viewed HERE


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    Instruction for producing the Farbar Recovery Scan Tool (FRST) and aswMBR logs

    Farbar Log

    Please download Farbar Recovery Scan Tool and save it to your desktop.

    Note:
    You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

    (A simple way to check your system: Start --> Computer (right click) --> Properties
    How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system

    • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
    • Please make sure All Users is checked


    • Do not check
      *List BCD
      *Drivers MD5
      *Shortcut txt

    Or your logs will be too long to post.


    • Press Scan button.
    • It will produce a log called FRST.txt in the same directory the tool is run from.
    • Please don't run the Farbar Recovery Scan Tool (FRST.txt) from your "Downloads" folder or from "Temporary Internet Files"
    • Please copy and paste log into your topic.
    • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please attach that along with the FRST.txt into your reply.



    aswMBR Log

    Important! Please do NOT perform any fix options offered in aswMBR, we just need to see the report.

    Please download aswMBR to your desktop.


    • Double click the aswMBR icon to run it.
    • If a prompt stating: The computer supports "Virtualization Technology" appears select Yes
    • Click the Scan button to start scan.
    • If you are asked to update the Avast Virus database please allow it to do so.
    • When it finishes, press the Save Log button, save the logfile to your desktop and post its contents in your reply with the Farbar (FRST) log.
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

  3. #3
    Security Expert-emeritus Juliet's Avatar
    Join Date
    Feb 2007
    Location
    Deep South
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    Default

    Due to the lack of feedback this Topic is closed.
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

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