Router infected? Seeking assistance with a fake tech support hijack

[Juliet]

good deal

[WCSWood]

I feel obligated to tell ya that I lost my internet
a couple of times in the last 24 hrs. The tech screen
showed up once but now it is just failing on a
screen that says the site was unable to establish
a secure connection.
For some reason, however, FB Messenger and the
video chat capabilities on my phone never go down when the
rest of the system seems paralized. This means that
my client sessions are not interrupted and yet with
the internet being so unreliable my productivity
has gone through the roof. I'm finally finishing a kitchen
cabinet that I started a month ago, my garden is hopping
along and I have not even logged into Facebook in a couple
weeks.
Anyway, I'm over this thing. I'm a woodworker and have
no tools that work on it. Thanks for all your help, but I think
I'll just bury my head in the sand for now and enjoy my
life. When the virus sees fit to let me send an email every now
and then I will.
Thanks again,
-Isaac

[Juliet]

I'm finally finishing a kitchen cabinet that I started a month ago, my garden is hopping along

You have tons more done then I can get to.

This is a first for me but I think we're dealing with a phone that came to you in bad shape.
This may or may not help but I did find an article that does a virus scan on phones.... If you can give me the name of your phone I'll try to look up tech tips and see if we can reset this thing.
http://www.samsunggalaxysmanuals.com...virus-scanner/