How do i get a proper invoice from Safer-Networking

[horihel]

Hello Forum,

Last month we bought a Technician Edition Renewal - The download link on the final page worked, but we did not get any emails from safer-networking after buying the software.

But our accounting (as pretty much all others too) need an invoice, which sn failed to send. I already opened two tickets about this and asked to resend the invoice, but those have been ignored for a week now. (I opened the tickets in the "Sales" category).

The two years before, Safer-Networking was able to send an invoice after buying the software. Why not this year?

How do I get a proper invoice? What channels do I use?

There should be already two tickets open for this case, with one unanswered and one answered incompletely (only license sent, no invoice): 2016060880000401, 2016060680000165

[horihel]

NOW i got it - thank you.