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Thread: unexpected error encountered computer must restart msg

  1. #21
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    Default Crucial Scan and RogueKiller report

    Good Morning Ken,

    I turned my computer off last night and it took several restarts ti get it back up this morning. As it did before, everything loaded and when I attempted to open my browser the blue screen appeared with the unexpected error msg. I'll keep trying to get it going again and try to run the memory check. I think the msg, which isn't available long enough for me to read completely, had something like NMI Hardware or MMI hardware?

    I purchased this computer a couple of years ago because my old computer couldn't be upgraded from Windows XP to something Microsoft supported. It was a refurbished computer and ran well until recently. Software recently installed included Scrivener, YWrite, that unofficial Google desktop player app I mentioned, and I think some webinar or meeting software (I recently participated in some online training sessions and the software was needed to attend). I sometimes download PDF files as well. I know that someone looked at porn on my computer at least once. I don't mind him looking at it, but he will not be using my computer for such things anymore! I suspect there were some things that came with those sites.

    I ran a Crucial Scan and here is the link to the results (I don't know enough to understand them and probably just need to take my computer to a professional). http://www.crucial.com/usa/en/scanview/B9E8C94E31D926C3

    I will not be power down my computer to avoid the problem with it not restarting (unless prompted by a fix program). It doesn't seem to encounter the error when I just put it in sleep mode for now.

    Thanks, Tonia

    Report from RogueKiller

    RogueKiller V12.5.2.0 [Aug 29 2016] (Free) by Adlice Software
    mail : http://www.adlice.com/contact/
    Feedback : http://forum.adlice.com
    Website : http://www.adlice.com/download/roguekiller/
    Blog : http://www.adlice.com

    Operating System : Windows 10 (10.0.10586) 32 bits version
    Started in : Normal mode
    User : Owner [Administrator]
    Started from : C:\Program Files\RogueKiller\RogueKiller.exe
    Mode : Scan -- Date : 09/04/2016 10:31:27 (Duration : 00:45:36)

    Processes : 0

    Registry : 1
    [Suspicious.Path] HKEY_CLASSES_ROOT\CLSID\{880804D3-6A76-4a39-8F95-641CFA984557} (%LOCALAPPDATA%\HuluDesktop\instances\0.9.14.1\hdIEPlg.dll) -> Found

    Tasks : 0

    Files : 0

    Hosts File : 0 [Too big!]

    Antirootkit : 0 (Driver: Loaded)

    Web browsers : 0

    MBR Check :
    +++++ PhysicalDrive0: Hitachi HDS721016CLA382 ATA Device +++++
    --- User ---
    [MBR] 3d85ef0f6756280b6df7360c7f2ee268
    [BSP] cd27ed3eb96aab5c994ff939e1f9cca6 : Windows Vista/7/8 MBR Code
    Partition table:
    0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 100 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
    1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 206848 | Size: 152033 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
    2 - [XXXXXX] ACER (0x27) [VISIBLE] Offset (sectors): 311572480 | Size: 450 MB
    User = LL1 ... OK
    User = LL2 ... OK

  2. #22
    Security Expert ken545's Avatar
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    Default

    RogueKiller looks fine. From what I have been reading NMI Hardware may be some sort of hardware malfuncion on your system. If your memory was bad you would get a memory error on startup and your not.

    What the Crucial thing means is that this system is set up to have the maximum of 8Gb of memory and you only have 2, you have 4 slots for memory and 2 or them are not filled. They need to be installed in pairs so you would need 2 1GB of memory moduales and that would bring you up to 4 GB, that doubles the amount of memory you have and it would work out fine. There our of stock but I am guessing there about $30 apiece. There easy to install, they just snap into the empty slots. You may want to contact Crucial and ask them to let you know when there back in stock.

    But that NMI Error could be anything from a motherboard malfunction to a loose cable to one or your drives. I think the best thing to do is take it in to a local shop and have them check it, they have tools and diagnostic equipment that they can use to diagnose your system and see whats going on.

    You can download and run CCleaner to clean out all your history , bad cookies and temp files, you just need the free version. Its what I have and I run it each night before I shut down. It has a lot of options, some to do with the windows registry, I would stay away from that as you can really harm your system if you remove something you should have not. But just running the cleaner is fine. Under Options > Cookies you can move cookies you want to keep to the right panel, those would be cookies that store your log info like for your banking, this site as examples

    https://www.piriform.com/ccleaner

    Here is how mine is set up
    Attached Images Attached Images
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

    ERROR MESSAGE 386
    No KeyBoard Detected
    Press F1 To Continue

    Just a reminder that threads will be closed if no reply in 3 days.

  3. #23
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    Another thing you might want to do is to clean out the inside of your tower. After years or use with all the fans blowing a lot of dirt gets sucked up in there sometimes causing problems. Its really easy. Just shut your computer down, unplug the power cable , remove the side of the tower, use a can of canned air to gentle blow out all the dirt and dustbunnies. Hold the the fan on the rear of the case so it wont spin and blow all the dirt out around it. Gently blow all the dirt off the motherboard being careful not to touch it, actually dont touch anything inside , just use the air to blow all the dirt out. You can find canned air at places like Best Buy
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

    ERROR MESSAGE 386
    No KeyBoard Detected
    Press F1 To Continue

    Just a reminder that threads will be closed if no reply in 3 days.

  4. #24
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    Default Ran CCleaner anything else to do?

    Hi Ken,

    I receive the error after everything is loaded and when I attempt to open the Chrome browser. Once it shuts the monitor and keyboard down the tower remains powered on until I hold the button to turn it off. Once this error has occurred I must reboot four or more times until everything loads. Sometimes the monitor screen remains black and sometimes it gets stuck on the bios screen with Dell on it.

    I'll bring it to a repair shop for diagnosis. If they think it's possible to save with the addition of memory that would be an inexpensive short term fix. If I can save what I have and just change out a few parts, that is my preference. I hate to put more stuff in the trash. I still have my tower with XP because I've had trouble tossing it. Maybe that repair shop can make use of some of it.

    I did download CCleaner and ran it using your set up. There were lots of cookies! I'll make sure I run it often.

    I really appreciate your help. Though I am bummed that I may have to spend some money to get it working properly, I know it's probably hardware. Fingers crossed that it's not a major expense. I have a sick cat with higher medical costs than my own. If I could use Scrivener on my laptop that has a Linux operating system I wouldn't feel so pressured to get this desktop PC functioning. Unfortunately the creators only made one version for Linux and they are not updating it.

    Is there anything else I should do before I take it in? I think I have backed up files that are important to me on a thumb drive and Google Drive. Should I go ahead and uninstall programs you asked me to install or leave it as is? Should I use any of these programs as part of regular maintenance?

    Thanks, Tonia

  5. #25
    Security Expert ken545's Avatar
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    Looks like your having an issue with Chrome, lets set it back to defaults


    • Click the Chrome menu on the browser toolbar.
    • Select Settings.
    • Scroll down to Show advanced settings...
    • Down on the bottom you will see an option for RESET BROWSER SETTINGS
    • Click on it and it will set Chome back to defaults




    Let me know if that helped. If not let me know if you want to uninstall and reinstall Chrome, I can provide the steps to take

    When you take your computer in to a shop, you would be better off using a local computer shop in lieu of a large retailer, look for one that is a Certified Microsoft Partner.


    When were done with Chrome, I will post instructions to remove the tools we used for your clean up
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

    ERROR MESSAGE 386
    No KeyBoard Detected
    Press F1 To Continue

    Just a reminder that threads will be closed if no reply in 3 days.

  6. #26
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    Default Google Chrome

    I uninstalled Chrome using the control panel, restarted my computer. I downloaded it using Edge and installed it again. So far no problem restarting, but I had several successful restarts this week until this morning again. I'm sure it still needs more memory to function better and maybe there's faulty hardware.

    I'll let you know what I learn about the hardware this week. I found a local repair shop that is Microsoft Certified. I'll bring my computer to them tomorrow if they are open (Tuesday if not).

    I'll keep you posted. Thanks for everything Ken! I hope you are taking some time to enjoy this holiday weekend.

    Tonia

  7. #27
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    Good luck on your computer Tonia, hope it all works out for you and they find the problem.

    I will keep this thread open for you for awhile, post back and let me know what they said and what they did.

    Myself just hanging out today, tomorrow the fun starts


    In the meantime we can remove all the programs we used cleaning your system


    Double click on AdwCleaner.exe to run the tool again.

    • Click on the Uninstall button.
    • Click Yes when asked are you sure you want to uninstall.
    • Both AdwCleaner.exe, its folder and all logs will be removed.






    ==========================================================




    Please download DelFix and save the file to your Desktop.






    • Windows XP Double Click DelFix.exe to run the program.
    • Windows Vista > Win 7 > Win 8 Right Click on DelFix.exe and select RUN AS ADMINISTRATOR
    • Checkmark " Remove Disinfection Tools"
    • Click the Run button




    This will remove the specialised tools we used to clean your system. Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually








    So How did I get infected in the first place <-- Some reading for you to keep yourself safe online




    Safe Surfn
    Ken
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

    ERROR MESSAGE 386
    No KeyBoard Detected
    Press F1 To Continue

    Just a reminder that threads will be closed if no reply in 3 days.

  8. #28
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    Default Thank you sooooo much!



    I will keep you informed. It may be helpful information for future fixes.

    Should I uninstall Tweaking and Malwarebytes?

    I have the free versions of bitdefender and Spybot installed. Should I just continue to use them with the CCleaner and or is there something else I should use? Bitdefender is new for me so I don't know if it may have helped prevent or solve some of the problems that were found on my computer. I will have to be more diligent about running Spybot scans.

    Thanks, Tonia

  9. #29
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    All products by Tweeking are great, I use the Tweeking reg backup myself. On my own computer, anytime I make a change to the registry I make a back up first, it has saved me more than once. Another one from them that i use is Tweeking Envelope Printer, I use it for most envelopes I mail.


    http://www.tweaking.com/content/page...e_printer.html


    Malwarebytes is a great program, your using the free version, you can upgrade to the Premium version that besides letting you update, run scans and remove items, it has a protection module that blocks known bad websites from loading, the cost is minimal but this of course is completely up to you.

    I also would keep using CCleaner, keep all those temp and history files from getting to large that can slow down a system

    I like you have Windows 10, it comes with Windows Defender, its been upgraded and enhanced for Win 10 and is more that adequite, besides Malwarebytes I just use Windows Defender as my anti virus program, but if you want to keep BitDefender again this is up to you. Uninstalling BitDefender and using Windows Defender can save you some system resources.

    You can pin it to your taskbar and from there you can update ( althought it updates itself ) and you can run scans on your own or schedule a scan

    On the windows start button, click on File Explorer > This PC > your C:/ drive > Program Files > Windows Defender and look for MSASCui, right click on it and select Pin to Taskbar


    Post back in a few days and keep me up to date on whats going on

    Take care young lady

    Ken
    Last edited by ken545; 2016-09-05 at 02:42.
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

    ERROR MESSAGE 386
    No KeyBoard Detected
    Press F1 To Continue

    Just a reminder that threads will be closed if no reply in 3 days.

  10. #30
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    Default Problems continue

    Hi Ken,

    I just wanted to give you an update. I'm have some trouble finding someone to repair my computer (diagnose it). The original business advertised that they work on PC but they don't anymore. I was referred to another that wasn't very receptive to helping me. The age of my computer tells them it's not worth the $70 diagnostic fee. Another guy contacted me and he's not Microsoft certified. So I'm searching.

    Computer shut itself off on Monday when I wasn't around (actually fully powered down) and I haven't been able to get it back up since. At one point the screen before the bios scrren appeared with the following:

    PXE: No boot filename received
    PXE-MOF: Exiting Broadcam PXE ROM

    So googling this I find that it could be a boot drive issue or it could be a hard drive issue. I'm not sure it's worth investing more energy or money in it. I hate to dispose of potentially useful materials but I'm not sure what else to do.

    Any advise? I'm tempted to recycle it and get another refurbished computer.

    Thanks, Tonia

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