Let's update Malwarebytes Anti-Malware and run a scan
- Open Malwarebytes Anti-Malware
- On the Dashboard click on Update Now
- Go to the Setting Tab
- Under Setting go to Detection and Protection
- Under PUP and PUM make sure both are set to show Treat Detections as Malware
- Go to Advanced setting and make sure Automatically Quarantine Detected Items is checked
- Then on the Dashboard click on Scan
- Make sure to select THREAT SCAN
- Then click on Scan
- Note: You may see the following message, "Could not load DDA driver". Click Yes, allow your PC to reboot and continue afterwards.
- If threats are detected, click Remove Selected. If you are prompted to reboot, click Yes.
- Upon completion of the scan (or after the reboot), click the History tab.
- Click Application Logs, followed by the first Scan Log.
- Click Export,followed by Copy to Clipboard. Paste the log in your next reply.
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What we can do now is run an online scan with Eset, a good trusted scanner, reliable and thorough.
The settings I suggest will also show us items located in quarantine folders so don't be alarmed with this, also, in case of a false positive I ask that you not allow it to delete what it does find.
This scanner can take quite a bit of time to run, depending of course how full your computer is.
Please disable your Antivirus as shown in the following topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Please download Emsisoft Emergency Kit and save it to your desktop.
Double click on the EmsisoftEmergencyKit file you downloaded to extract its contents and create a shortcut on the desktop.
- Leave all settings as they are and click the Extract button at the bottom.
- A folder named EEK will be created in the root of the drive (usually c:\).
- After extraction please double-click on the new Start Emsisoft Emergency Kit icon on your desktop.
- The first time you launch it, Emsisoft Emergency Kit will recommend that you allow it to download updates.
- Please click Yes so that it downloads the latest database updates.
- When the update process is complete, a new button will appear in the lower-left corner that says Back. Click on this button to return to the Overview screen.
- Click on Scan to be taken to the scan options.
- If you are asked if you want the scanner to scan for Potentially Unwanted Programs, then click Yes.
- Click on the Malware Scan button to start the scan.
- When the scan is completed click the View report button in the lower-right corner, and the scan log will be opened in Notepad.
- Please save the log in Notepad on your desktop, and copy it to your next reply.
- When you close Emsisoft Emergency Kit, it will give you an option to sign up for a newsletter. This is optional, and is not necessary for the malware removal process.
Please post these 2 logs when finished.
How is the computer now?