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Thread: Help! Where Do I Start?

  1. #1
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    Question Help! Where Do I Start?

    I am a very novice user so please go easy on the technical lingo. I mostly play games off I-Win subscription and Zynga games. I do a little Outlook, pay some bills, and occasionally Facebook. I picked up something I am told is called malware. I use Google Chrome, and usually when I am right in the middle of my game it pops me out and tries to sells me some kind of software. I asked by daughter for help and she said to get Spybot, which I have done. I followed the bouncing ball so to speak, and got the latest updated files, and then ran a system scan then clicked on the fix. Wonderful I thought. Wrong! Went back to my game, and still had the same problem. I have done this 4 or 5 times now, and it won't fix the problem. What do I do at this point? This junk is driving me nuts! Thanks!

  2. #2
    Security Expert Juliet's Avatar
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    All tools that I have you download should be placed on the desktop unless otherwise stated. If you are familiar with how to save files to the desktop then you can skip this step.

    Since you are continuing with this step then I assume you are unfamiliar with saving files to your desktop. As a result it's easiest if you configure your browser(s) to download any tools to the desktop by default. Please use the appropriate instructions below depending on the browser you are using.
    Google Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser. Choose Settings. at the bottom of the screen click the
    "Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK.
    Mozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser. Choose Options. In the downloads section, click the Browse button, click on the Desktop folder
    and the click the "Select Folder" button. Click OK to get out of the Options menu.
    Internet Explorer - Click the Tools menu in the upper right-corner of the browser. Select View downloads. Select the Options link in the lower left of the window. Click Browse and
    select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen.
    NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.

    ~~~

    Please back up your registry!

    Backup the Registry:
    Credit: Dakeyras

    Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

    • Please download the installer for Registry Backup from here or here and save to your desktop.
    • Right-click on tweaking.com_registry_backup_setup.exe and select Run as Administrator >> Follow the prompts for a default installation
    • Ensure the option Open "Tweaking.com - Registry Backup" When Install Completes is selected >> Next > >> Finish
    • Once the GUI(graphical user interface) has appeared/loaded:-



    • Click on Backup Now >> once the process is complete the below will be displayed in the GUI:-



    • Close Tweaking.com - Registry Backup

    Note: There will now be a folder at the root of the Hard-Drive named C:\RegBackup, do not delete this as it is the actual backup just created.

    A tutorial for Registry Backup explaining the various features be viewed HERE


    ``````````````````````````````````````````````````````
    Instruction for producing the Farbar Recovery Scan Tool (FRST) and aswMBR logs

    Farbar Log

    Please download Farbar Recovery Scan Tool and save it to your desktop.

    Note:
    You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

    (A simple way to check your system: Start --> Computer (right click) --> Properties
    How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system

    • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
    • Please make sure All Users is checked


    • Do not check
      *List BCD
      *Drivers MD5
      *Shortcut txt

    Or your logs will be too long to post.


    • Press Scan button.
    • It will produce a log called FRST.txt in the same directory the tool is run from.
    • Please don't run the Farbar Recovery Scan Tool (FRST.txt) from your "Downloads" folder or from "Temporary Internet Files"
    • Please copy and paste log into your topic.
    • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please attach that along with the FRST.txt into your reply.



    aswMBR Log

    Important! Please do NOT perform any fix options offered in aswMBR, we just need to see the report.

    Please download aswMBR to your desktop.


    • Double click the aswMBR icon to run it.
    • If a prompt stating: The computer supports "Virtualization Technology" appears select Yes
    • Click the Scan button to start scan.
    • If you are asked to update the Avast Virus database please allow it to do so.
    • When it finishes, press the Save Log button, save the logfile to your desktop and post its contents in your reply with the Farbar (FRST) log.
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

  3. #3
    Security Expert Juliet's Avatar
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    Still need help?
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

  4. #4
    Security Expert Juliet's Avatar
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    Due to feedback this topic is closed.
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

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