"An error occured during Antispyware updates!" Help please

[Kadaveri]

I've purchased Spybot 2 Home Edition today but the start scan is constantly greyed out as the program can't see to get past the updates stage. Here is the log:

[00:00.000] [i] Update started...
[00:00.000] [+] Updating Service is active.
[00:00.000] [i] Using proxy: localhost:8080
[00:00.000] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
[00:01.031] [i] Did not retrieved update info file (attempt 1 of 3).
[00:02.062] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
[00:03.099] [i] Did not retrieved update info file (attempt 1 of 3).
[00:04.130] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
[00:05.161] [i] Did not retrieved update info file (attempt 1 of 3).
[00:06.198] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
[00:07.228] [i] Did not retrieved update info file (attempt 2 of 3).
[00:08.259] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
[00:09.280] [i] Did not retrieved update info file (attempt 2 of 3).
[00:10.311] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
[00:11.327] [i] Did not retrieved update info file (attempt 2 of 3).
[00:12.342] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
[00:13.379] [-] Did not retrieved update info file (attempt 3 of 3).
[00:14.409] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
[00:15.440] [-] Did not retrieved update info file (attempt 3 of 3).
[00:16.455] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
[00:17.492] [-] Did not retrieved update info file (attempt 3 of 3).
[00:18.507] [.] Info file part done.
[00:18.507] [+] The antispyware signatures are up to date.
[00:18.507]

I have followed the instructions here but hasn't fixed it. https://www.safer-networking.org/faq...update-failed/

[tashi]

Hello Kadaveri,

Sorry to hear of the problem.

"If this also does not work, please contact our support team."

Did you open a support ticket?

Best regards.

[johnzack]

Do you have any installed firewalls?

[(m/f)]

There were some errors with our servers that were fixed recently. Thank you.