Just got a popup/redirect, is it real?

[MegatronWolf]

I just got a pop up/redirect from microsoft saying my computer is infected and i will be blocked from the network unless i call 877-767-0070 and get instructions on how to remove the virus/malware. I find this odd because i wasnt on a microsoft site nor do i use them as my ISP but my OS is windows & i use hotmail for my email, so im not sure what to think. Is this a legitimate message or is it in fact malware itself?

[Juliet]

This is a scam hitting thousands of people.

Right click on your toolbar located at the bottom of screen
Open your task manager, Look for your browser (Firefox, Google chrome, IE, right click and end task.

Now re-open your browser, is it gone?

Please back up your registry!

Backup the Registry:
Credit: Dakeyras

Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

• Please download the installer for Registry Backup from here or here and save to your desktop.
• Right-click on tweaking.com_registry_backup_setup.exe and select Run as Administrator >> Follow the prompts for a default installation
• Ensure the option Open "Tweaking.com - Registry Backup" When Install Completes is selected >> Next > >> Finish
• Once the GUI(graphical user interface) has appeared/loaded:-

• Click on Backup Now >> once the process is complete the below will be displayed in the GUI:-

• Close Tweaking.com - Registry Backup

Note: There will now be a folder at the root of the Hard-Drive named C:\RegBackup, do not delete this as it is the actual backup just created.

A tutorial for Registry Backup explaining the various features be viewed HERE


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Instruction for producing the Farbar Recovery Scan Tool (FRST) and aswMBR logs

Farbar Log

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note:
You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

(A simple way to check your system: Start --> Computer (right click) --> Properties
How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system

• Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
• Please make sure All Users is checked

• Do not check
  *List BCD
  *Drivers MD5
  *Shortcut txt

Or your logs will be too long to post.

• Press Scan button.
• It will produce a log called FRST.txt in the same directory the tool is run from.
• Please don't run the Farbar Recovery Scan Tool (FRST.txt) from your "Downloads" folder or from "Temporary Internet Files"
• Please copy and paste log into your topic.
• The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please attach that along with the FRST.txt into your reply.

aswMBR Log

Important! Please do NOT perform any fix options offered in aswMBR, we just need to see the report.

Please download aswMBR to your desktop.

• Double click the aswMBR icon to run it.
• If a prompt stating: The computer supports "Virtualization Technology" appears select Yes
• Click the Scan button to start scan.
• If you are asked to update the Avast Virus database please allow it to do so.
• When it finishes, press the Save Log button, save the logfile to your desktop and post its contents in your reply with the Farbar (FRST) log.

[MegatronWolf]

Is it just a scam or is it a virus &/or malware? As soon as it poped up i closed the browser and started to run virus & malware scans. So far they've all come up empty and i have yet to get the pop up again.

[Juliet]

Glad scans are coming up clean.


If you would like for me to look over the Farbar Log I'll leave that up to you.

[Juliet]

Glad we could help.

Since this issue appears resolved ... this Topic is closed.