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Thread: Can't load Anti-Virus files w/ valid license

  1. #1
    Junior Member RBEmerson's Avatar
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    Default Can't load Anti-Virus files w/ valid license

    I constantly get
    Code:
    [02:33.305] [+] Installing antivirus signature updates...
    [02:33.789] [-] Failed to install Spybot 2 antivirus signatures!
    [02:34.451] [-] Failed to install Spybot 2 antivirus signatures (e
    During updates. I uninstalled and reinstalled SB2.4. No fix. What am I missing here?

  2. #2
    Member of Team Spybot tashi's Avatar
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    Hello RBEmerson,

    Sorry to hear of the problem, could you provide more information please.

    The operating system and if this is a new installation of Spybot or not.

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  3. #3
    Junior Member RBEmerson's Avatar
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    Win 10 Home - Ver. 1607 - Build 14393.447

    The problem originated with an otherwise updated SB 2.4, and again after it was uninstalled and re-installed. Using the original installation, I tried attempting updates over several days. There was no change to the problem. Deleting and re-installing SB 2.4 didn't change the problem, either. In short, a hard fail, as shown in OP, on AV updates.

  4. #4
    Member of Team Spybot tashi's Avatar
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    Hello RBEmerson,

    "Spybot – Search & Destroy Update Failed"

    https://www.safer-networking.org/faq...update-failed/

    If this does not work please contact our support team.

    The team will work with you towards finding a resolution.

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  5. #5
    Junior Member RBEmerson's Avatar
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    No luck. I don't use a proxy server, so there's nothing to be gained with that. This a classic case of "it used to work, now it doesn't". Run Admin didn't help, either.
    Eat more moose. 17,392 wolves can't be wrong...

  6. #6
    Member of Team Spybot tashi's Avatar
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    Hello RBEmerson,

    Quote Originally Posted by RBEmerson View Post
    No luck. I don't use a proxy server, so there's nothing to be gained with that. This a classic case of "it used to work, now it doesn't". Run Admin didn't help, either.
    Thank you for letting us know.

    Quote Originally Posted by tashi View Post
    If this does not work please contact our support team.

    The team will work with you towards finding a resolution.
    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  7. #7
    Junior Member RBEmerson's Avatar
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    I sent a note to support. I'll be on the road tomorrow (GMT-5), so it may be a bit before the issue is sorted out.
    Eat more moose. 17,392 wolves can't be wrong...

  8. #8
    Member of Team Spybot tashi's Avatar
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    Thank you, with the weekend in sight perhaps you will all connect next week then.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  9. #9
    Junior Member RBEmerson's Avatar
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    One can but hope. :)
    Eat more moose. 17,392 wolves can't be wrong...

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