I am getting a similar error- Updates

[Gooboy911]

I have been trying to install the free version, since last night. I complete the update, and when I try to scan my system I am redirected to the update. Again, I try to update, but the update states that I am updated. I uninstalled/re-installed... Now, when I try to update the below is what I am getting. The update has been stuck on that process for almost 3 hours. I went ahead and stopped. I snipped a view for your review.

Capture.PNG

[tashi]

Hello Gooboy911,

What is the operating system please.

Best regards.

[Gooboy911]

I am using Win 7 64bit

[tashi]

Hello Gooboy911,

There are various reasons for update failures but I am not sure what is causing the issue you describe.

Could you open a support ticket please: https://www.safer-networking.org/sup...ket/free-user/

Best regards.