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Thread: Bug report: White screen in Skype for Business

  1. #1
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    Smile Bug report: White screen in Skype for Business

    I just want to report an incompatibility / bug when using Skype for Business and Spybot S&D.

    Problem
    When entering meetings I was getting audio distorsion with only 1 other participant present (screen sharing was working but only for several minutes at a time).
    When we had 5-6 participants I only got a blank white screen from the presenter (but audio was ok).

    Solutions attempted
    Switched off Peer Block
    Ran windows updates
    Installed latest graphics card and other drivers
    Researched the exact port numbers required by Skype for Business (but adding them to Eset Smart Security (my internet securty) gave no improvement.
    Tried running the firewall on Interactive mode so that I could pick up any blocked traffic
    Removed any block rules from the firewall

    Specifications
    Windows 7 64bit Professional (build 7601 SP1)
    Sapphire PCI Express R7 260X 2GB Graphics Card
    Intel HD graphics 4600
    Asus 29" Monitor VN289Q
    Intel i5-4690 Haswell Refresh 3.50ghz
    HyperX 8gb
    Gigabyte GA-Z97M-DS3H rev 1001 (1.1)
    Coolermaster 650w GX (CM Rs650-acaad3-uk gx 8)
    System has plenty of free ram and runs at 99% free CPU usage most of the time

    Solution
    I began to suspect that something injected into the browser was at fault as tinkering with the Firewall for weeks wasn't helping. Skype for Business uses Internet Explorer to begin meetings. I have Windows 7 x64 for IE11.

    In the end I did an undo on the Immunization for Spybot and uninstalled the program. Everything works properly now and I have perfect screen sharing from participants and no audio distorsion at all. I just wanted to share this bug report with Spybot devs so that you are aware of it and can look into the problem if you desire. I'm happy to have fixed the problem but obviously I would like to be able to use Spybot again in the future. I hope this was helpful to you.

  2. #2
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    Default Bump

    Can anyone shed light on bug reporting?

  3. #3
    Member of Team Spybot tashi's Avatar
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    Default

    Hello DirectCurrent,

    You could open a support ticket: https://www.safer-networking.org/sup...ket/technical/

    Please provide a link back to this topic.

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  4. #4
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    Default

    Quote Originally Posted by tashi View Post
    Hello DirectCurrent,

    You could open a support ticket: https://www.safer-networking.org/sup...ket/technical/

    Please provide a link back to this topic.

    Best regards.
    I will, because every machine I have spybot installed on is experiencing this.

  5. #5
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    Default Does anyone know if a ticket got raised for this?

    Quote Originally Posted by mahhdd View Post
    I will, because every machine I have spybot installed on is experiencing this.
    Does anyone know if a ticket got raised for this?

  6. #6
    Member of Team Spybot tashi's Avatar
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    Quote Originally Posted by benda34 View Post
    Does anyone know if a ticket got raised for this?
    Hello benda34,

    https://forums.spybot.info/showthread.php?77151-Skype-for-Business-issues-messes-with-presentations

    Quote Originally Posted by tashi View Post

    As the user did not post back in the forum. if you experienced a similar issue it would be best to open a ticket.

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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