clampi?

[rcb56]

ok juliet thanks for everything and sorry i was away some. i have noticed that several times the website won't load all the way or just keeps loading...like this page has been loading since i came online at 9:40, may mean nothing but this pc usually connects easy. also it has had days. i guess i may stop back in a few days to say how it's all doing,,,? or? i'll wait and see how the next day or two.

[Juliet]

ok juliet thanks for everything and sorry i was away some. i have noticed that several times the website won't load all the way or just keeps loading...like this page has been loading since i came online at 9:40, may mean nothing but this pc usually connects easy. also it has had days. i guess i may stop back in a few days to say how it's all doing,,,? or? i'll wait and see how the next day or two.

Mine has done this before too, and if I'm right it kinda corrects itself. Mostly I click on the stop loading button on the browser bar.
It's possibly due to system security. ...it's one of those, who knows?

Maybe we need to do an online scanner check?

• Download Emsisoft Emergency Kit and save it to your desktop.
• Double-click icon then click Install
• A Window should open highlighting Start Emergency Kit Scanner
• Right click on the icon and select Run as administrator
• Click 1. Update now!
• Once the update is completed select Settings under Scan
• Uncheck Join the Emsisoft Anti-Malware Network
• Click Scan at the top
• Click On scan completion
• Click Quarantine detected objects, then click OK
• Click Malware Scan
• Once completed click View Report
• Save the file to your Desktop using the default file name
• Copy and paste the report in your reply

[rcb56]

Emsisoft Emergency Kit - Version 12.0
Last update: 2/27/2017 2:08:42 PM
User account: BRIDGES1\Dad
Computer name: BRIDGES1
OS version: Windows 10x64

Scan settings:

Scan type: Malware Scan
Objects: Rootkits, Memory, Traces, Files
not much to it...everything seems to run ok. it's been firefox, cortana that takes so much memory and spikes the performance
Detect PUPs: On
Scan archives: Off
ADS Scan: On
File extension filter: Off
Direct disk access: Off

Scan start: 2/27/2017 2:17:33 PM

Scanned 79971
Found 0

Scan end: 2/27/2017 2:27:28 PM
Scan time: 0:09:55

[Juliet]

Read over these help topics for Firefox and Cortana

https://support.mozilla.org/t5/Firef...o-fix/ta-p/562
https://www.tenforums.com/general-su...emory-use.html


ready to remove the tools used again?

[rcb56]

ok juliet, i will and thanks...again!

[Juliet]

We're glad to help

• Please download DelFix or from Here and save the file to your Desktop.
• Double-click DelFix.exe to run the programme.
• Place a checkmark next to the following items:
• Activate UAC
• Remove disinfection tools
• Click the Run button.
• -- This will remove the specialized tools we used to disinfect your system.
  Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually (right-click the file + delete).

[rcb56]

ok before i delete it all i need to mention a couple of new instances...my pc seems to run ok but videos at most places won't play. youtube does ok but other sites may have a video embedded that won't play like msn for instance. also last night it started crashing the network again knocking me offline after a minute or so. just now bitdefender av protection crashed about 3 times...i know you may not can help with that, i did send the report it prompted me to but thought it was worth mentioning. any thoughts before i delete those or do i go ahead and delete?

[Juliet]

all browsers have trouble with videos?

Let's ensure you have the latest version of Flash on your system.

For I/E - some versions get 'Automatic' updates:
- https://fpdownload.macromedia.com/pu..._player_ax.exe
For Firefox and other Plugin-based browsers:
- https://fpdownload.macromedia.com/pu...ash_player.exe
For Chrome:
- https://fpdownload.macromedia.com/pu...ayer_ppapi.exe

Flash test site: https://www.adobe.com/software/flash/about/

https://support.google.com/chrome/an...DDesktop&hl=en
http://forums.mozillazine.org/viewto...f=38&t=2636177
https://support.mozilla.org/t5/Video...ssues/ta-p/401
scroll to
Flash plugin: See Install the Flash plugin to view videos, animations and games and Flash Plugin - Keep it up to date and troubleshoot problems
and
Enable or activate plugins

~~~~~~~~~~~~~~~~~~~~~~~~~~~~`
Java
https://www.java.com/en/download/installed.jsp
Not sure if you need this but, here is the latest version of Java
Java 8 Update 121 released
- https://www.java.com/en/download/manual.jsp

~~~~

For your internet
Early on FRST showed us problems with your Wi-Fi Direct Virtual Adapter

Faulty Device Manager Devices =============

Name: Microsoft Wi-Fi Direct Virtual Adapter #4
Description: Microsoft Wi-Fi Direct Virtual Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: vwifimp
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Name: Microsoft Wi-Fi Direct Virtual Adapter #5
Description: Microsoft Wi-Fi Direct Virtual Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: vwifimp
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Press Windows key + X.
Click on Device manager, expand network adapters and right-click on Microsoft Wi-Fi Direct Virtual Adapter (then right click it and enable it) or select enable. If it is not listed, it may be hidden. To show hidden devices, click View and select show hidden devices
Try disabling and re-enabling

Try the above tips and let's see if anything is corrected.

[rcb56]

juliet i have to leave until monday. i'll be back then and do this...thanks, have a great weekend!

[Juliet]