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Thread: Deep Scan done, not sure of what it means!

  1. #1
    Junior Member
    Join Date
    Mar 2017
    Posts
    4

    Default Deep Scan done, not sure of what it means!

    Hi,
    Last few weeks, at times my mouse and typing are very slow, or the desktop goes black and I loose my START button. I then go to Task Manager processes, restart Windows Explorer, and it is ok again. I am quite careful about website I visit and what I click on/open. So I did a deep scan (results below) Any help appreciated!
    I have:
    - Dell Inspiron 3650 desktop (purchased Nov 2016)
    - Linksys EA 06631 router model EA6350-4A (purchased Dec 2016)
    - Win 10 v1607
    - Windows and Dell updates current
    -Norton Internet Security
    - Spybot, SuperAntiSpyware, MalwareBytes manually run every week or so on different days

    // info: Rootkit removal help file
    // copyright: (c) 2008-2017 Safer-Networking Ltd. All rights reserved.
    :: RootAlyzer Results
    File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\000041091A0090400100000000F01FEC:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\00004109340000000100000000F01FEC:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\00004109340090400100000000F01FEC:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\00004109510090400100000000F01FEC:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\00004109511090400100000000F01FEC:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\00004109610090400100000000F01FEC:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\00004109711090400100000000F01FEC:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\00004109810090400100000000F01FEC:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\00004109910090400100000000F01FEC:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\00004109A10090400100000000F01FEC:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\00004109B10090400100000000F01FEC:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\00004109C20090400100000000F01FEC:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\00004109D30000000100000000F01FEC:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\00004109E60090400100000000F01FEC:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\00004109F10090400100000000F01FEC:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\00004109F100A0C00100000000F01FEC:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\00004109F100C0400100000000F01FEC:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\1926E8D15D0BCE53481466615F760A7F:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\1D5E3C0FEDA1E123187686FED06E995A:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\4BEA594979BAED93C82408E6FE57CE7A:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\68AB67CA7DA73301B744CAF070E41400:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\c1c4f01781cc94c4c8fb1542c0981a2a:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\CFD2C1F142D260E3CB8B271543DA9F98:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\D20352A90C039D93DBF6126ECE614057:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Users\k\Documents\Scanned Documents\Welcome Scan.jpg:3or4kl4x13tuuug3Byamue2s4b:$DATA"
    File:"Unknown ADS","C:\Users\k\Documents\Scanned Documents\Welcome Scan.jpg:Updt_3or4kl4x13tuuug3Byamue2s4b:$DATA"
    File:"Unknown ADS","C:\ProgramData\HP:Win32App_1:$DATA"
    File:"Unknown ADS","C:\ProgramData\regid.1991-06.com.microsoft:Win32App_1:$DATA"
    File:"No admin in ACL","C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\SRTSP\Quarantine"
    File:"Unknown ADS","C:\ProgramData\Microsoft\Office:Win32App_1:$DATA"
    File:"Unknown ADS","C:\ProgramData\Microsoft\Windows\DeviceMetadataStore:Win32App_1:$DATA"
    File:"Unknown ADS","C:\ProgramData\Microsoft\Office\UICaptions:Win32App_1:$DATA"
    File:"Unknown ADS","C:\ProgramData\HP\HP Officejet 6500 E710n-z\Help:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\AOMEI Backupper:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\BurnAware Free:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Dell Customer Connect:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Dell Digital Delivery:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Dell Update:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Dell Wireless:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\HP:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Malwarebytes Anti-Exploit:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Malwarebytes Anti-Malware:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Microsoft Office:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Mozilla Firefox:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Norton Internet Security:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Spybot - Search & Destroy 2:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Realtek\Realtek Card Reader:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Realtek\Realtek Windows NIC Driver:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Microsoft.NET\Primary Interop Assemblies:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Microsoft Office\Office14:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Microsoft Office\Office16:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Microsoft Office\Office14\1033:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Microsoft Analysis Services\AS OLEDB\10\Cartridges:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Microsoft Analysis Services\AS OLEDB\10\Resources\1033:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Java\jre1.8.0_111:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Intel\Intel(R) Management Engine Components:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Intel\Intel(R) Processor Graphics:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\Lang:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\HP\HP Software Update:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\HP\IrisOCR_12.3.4.0:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\HP\HP Officejet 6500 E710n-z\bin\HelpViewer\Resources:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Hewlett-Packard\HP Support Framework:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\Modules:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Dell Wireless\Bluetooth Suite:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Dell\SupportAssistAgent:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Dell\SupportAssistAgent\bin:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Common Files\Adobe:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Common Files\DESIGNER:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Common Files\Microsoft Shared:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Common Files\System\Ole DB:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Common Files\Microsoft Shared\Source Engine:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Common Files\Microsoft Shared\VC:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Common Files\Microsoft Shared\VC\amd64:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\1033:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Common Files\Java\Java Update:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Common Files\Adobe\ARM\1.0:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files (x86)\Adobe\Acrobat Reader DC:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\Microsoft Office:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\SUPERAntiSpyware:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\Waves\MaxxAudio:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\Realtek\Audio\HDA:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\Microsoft Office\Office14:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\Microsoft Office\Office14\1033:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\Microsoft Analysis Services\AS OLEDB\10\Cartridges:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\Microsoft Analysis Services\AS OLEDB\10\Resources\1033:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\Intel\Intel(R) Chipset Device Software:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\Intel\Intel(R) Rapid Storage Technology:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\HP\HP Officejet 6500 E710n-z:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\HP\HP Officejet 6500 E710n-z\Bin:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\Dell\Dell Foundation Services:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\Dell\Dell Help & Support:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\Dell\Dell Product Registration:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\Dell\SupportAssist:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\Dell\SARemediation\plugin:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\Common Files\DESIGNER:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\Common Files\microsoft shared:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\Common Files\System\Ole DB:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\Common Files\microsoft shared\OFFICE14:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\Common Files\microsoft shared\VC:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\Common Files\microsoft shared\VSTO\10.0:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\Common Files\microsoft shared\VSTO\10.0\1033:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\Common Files\microsoft shared\OFFICE14\Office Setup Controller:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\Common Files\microsoft shared\OFFICE14\Office Setup Controller\Access.en-us:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\Common Files\microsoft shared\OFFICE14\Office Setup Controller\Excel.en-us:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\Common Files\microsoft shared\OFFICE14\Office Setup Controller\Office.en-us:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\Common Files\microsoft shared\OFFICE14\Office Setup Controller\Office32.en-us:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\Common Files\microsoft shared\OFFICE14\Office Setup Controller\Office32.WW:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\Common Files\microsoft shared\OFFICE14\Office Setup Controller\OneNote.en-us:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\Common Files\microsoft shared\OFFICE14\Office Setup Controller\Outlook.en-us:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\Common Files\microsoft shared\OFFICE14\Office Setup Controller\Proofing.en-us:Win32App_1:$DATA"
    File:"Unknown ADS","C:\Program Files\Common Files\microsoft shared\OFFICE14\Office Setup Controller\Publisher.en-us:Win32App_1:$DATA"
    RegyKey:"No admin in ACL","HKEY_LOCAL_MACHINE","\SOFTWARE\WOW6432Node\Microsoft\Security Center","Svc"
    RegyKey:"No admin in ACL","HKEY_LOCAL_MACHINE","\SOFTWARE\WOW6432Node\Microsoft\Security Center\Svc","Upgrade"
    RegyKey:"No admin in ACL","HKEY_LOCAL_MACHINE","\SOFTWARE\WOW6432Node\Microsoft\InputMethod\Chs","DuState"
    RegyKey:"No admin in ACL","HKEY_LOCAL_MACHINE","\SOFTWARE\Microsoft\Security Center\Svc","Upgrade"
    RegyKey:"No admin in ACL","HKEY_LOCAL_MACHINE","\SOFTWARE\Microsoft\InputMethod\Chs","DuState"

  2. #2
    Member of Team Spybot tashi's Avatar
    Join Date
    Oct 2005
    Location
    USA
    Posts
    30,482

    Default

    Hello fluffyou,

    Quote Originally Posted by fluffyou View Post
    Hi,
    Last few weeks, at times my mouse and typing are very slow, or the desktop goes black and I loose my START button. I then go to Task Manager processes, restart Windows Explorer, and it is ok again. I am quite careful about website I visit and what I click on/open. So I did a deep scan (results below) Any help appreciated!
    The log isn't raising a flag, there can be various causes for the symptoms you describe which may not be related to malware.

    Did you upgrade to Windows 10 from another operating system or was it already installed on the computer when you purchased it?

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  3. #3
    Junior Member
    Join Date
    Mar 2017
    Posts
    4

    Default

    Hi Tashi,
    Thanks for checking my log so quickly! The pc came with Windows 10 installed. It has an Intel core i5-6400, 8GB RAM. I store docs, few photos, do not stream video/TV, don't do music,DO play some online games, deleted bloatware and apps I'll never use when I got it in Nov. Any ideas will be appreciated!
    Kathy

  4. #4
    Junior Member
    Join Date
    Mar 2017
    Posts
    4

    Default

    PS- ran memory diagnostics (Dell programs)-nothing found wrong.

  5. #5
    Member of Team Spybot tashi's Avatar
    Join Date
    Oct 2005
    Location
    USA
    Posts
    30,482

    Default

    Hello fluffyou,

    When the issue started had you installed any new software or hardware?

    We do have a malware removal forum and you are welcome to post there after reading the forum FAQ

    However, I see there are many topics posted about Windows 10 and black screen issues at the Microsoft Answers forums and elsewhere.

    You could either post your own topic or register at a tech help site such as "What The Tech" and post in the Microsoft Windows™ forum there.

    Both choices are free.

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  6. #6
    Junior Member
    Join Date
    Mar 2017
    Posts
    4

    Default

    No new software or hardware Thanks for you help I will pursue this as suggested!

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