Hi,
Last few weeks, at times my mouse and typing are very slow, or the desktop goes black and I loose my START button. I then go to Task Manager processes, restart Windows Explorer, and it is ok again. I am quite careful about website I visit and what I click on/open. So I did a deep scan (results below) Any help appreciated!
I have:
- Dell Inspiron 3650 desktop (purchased Nov 2016)
- Linksys EA 06631 router model EA6350-4A (purchased Dec 2016)
- Win 10 v1607
- Windows and Dell updates current
-Norton Internet Security
- Spybot, SuperAntiSpyware, MalwareBytes manually run every week or so on different days

// info: Rootkit removal help file
// copyright: (c) 2008-2017 Safer-Networking Ltd. All rights reserved.
:: RootAlyzer Results
File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\000041091A0090400100000000F01FEC:Win32App_1:$DATA"
File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\00004109340000000100000000F01FEC:Win32App_1:$DATA"
File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\00004109340090400100000000F01FEC:Win32App_1:$DATA"
File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\00004109510090400100000000F01FEC:Win32App_1:$DATA"
File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\00004109511090400100000000F01FEC:Win32App_1:$DATA"
File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\00004109610090400100000000F01FEC:Win32App_1:$DATA"
File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\00004109711090400100000000F01FEC:Win32App_1:$DATA"
File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\00004109810090400100000000F01FEC:Win32App_1:$DATA"
File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\00004109910090400100000000F01FEC:Win32App_1:$DATA"
File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\00004109A10090400100000000F01FEC:Win32App_1:$DATA"
File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\00004109B10090400100000000F01FEC:Win32App_1:$DATA"
File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\00004109C20090400100000000F01FEC:Win32App_1:$DATA"
File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\00004109D30000000100000000F01FEC:Win32App_1:$DATA"
File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\00004109E60090400100000000F01FEC:Win32App_1:$DATA"
File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\00004109F10090400100000000F01FEC:Win32App_1:$DATA"
File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\00004109F100A0C00100000000F01FEC:Win32App_1:$DATA"
File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\00004109F100C0400100000000F01FEC:Win32App_1:$DATA"
File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\1926E8D15D0BCE53481466615F760A7F:Win32App_1:$DATA"
File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\1D5E3C0FEDA1E123187686FED06E995A:Win32App_1:$DATA"
File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\4BEA594979BAED93C82408E6FE57CE7A:Win32App_1:$DATA"
File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\68AB67CA7DA73301B744CAF070E41400:Win32App_1:$DATA"
File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\c1c4f01781cc94c4c8fb1542c0981a2a:Win32App_1:$DATA"
File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\CFD2C1F142D260E3CB8B271543DA9F98:Win32App_1:$DATA"
File:"Unknown ADS","C:\Windows\Installer\$PatchCache$\Managed\D20352A90C039D93DBF6126ECE614057:Win32App_1:$DATA"
File:"Unknown ADS","C:\Users\k\Documents\Scanned Documents\Welcome Scan.jpg:3or4kl4x13tuuug3Byamue2s4b:$DATA"
File:"Unknown ADS","C:\Users\k\Documents\Scanned Documents\Welcome Scan.jpg:Updt_3or4kl4x13tuuug3Byamue2s4b:$DATA"
File:"Unknown ADS","C:\ProgramData\HP:Win32App_1:$DATA"
File:"Unknown ADS","C:\ProgramData\regid.1991-06.com.microsoft:Win32App_1:$DATA"
File:"No admin in ACL","C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\SRTSP\Quarantine"
File:"Unknown ADS","C:\ProgramData\Microsoft\Office:Win32App_1:$DATA"
File:"Unknown ADS","C:\ProgramData\Microsoft\Windows\DeviceMetadataStore:Win32App_1:$DATA"
File:"Unknown ADS","C:\ProgramData\Microsoft\Office\UICaptions:Win32App_1:$DATA"
File:"Unknown ADS","C:\ProgramData\HP\HP Officejet 6500 E710n-z\Help:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\AOMEI Backupper:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\BurnAware Free:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Dell Customer Connect:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Dell Digital Delivery:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Dell Update:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Dell Wireless:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\HP:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Malwarebytes Anti-Exploit:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Malwarebytes Anti-Malware:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Microsoft Office:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Mozilla Firefox:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Norton Internet Security:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Spybot - Search & Destroy 2:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Realtek\Realtek Card Reader:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Realtek\Realtek Windows NIC Driver:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Microsoft.NET\Primary Interop Assemblies:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Microsoft Office\Office14:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Microsoft Office\Office16:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Microsoft Office\Office14\1033:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Microsoft Analysis Services\AS OLEDB\10\Cartridges:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Microsoft Analysis Services\AS OLEDB\10\Resources\1033:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Java\jre1.8.0_111:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Intel\Intel(R) Management Engine Components:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Intel\Intel(R) Processor Graphics:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\Lang:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\HP\HP Software Update:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\HP\IrisOCR_12.3.4.0:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\HP\HP Officejet 6500 E710n-z\bin\HelpViewer\Resources:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Hewlett-Packard\HP Support Framework:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\Modules:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Dell Wireless\Bluetooth Suite:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Dell\SupportAssistAgent:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Dell\SupportAssistAgent\bin:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Common Files\Adobe:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Common Files\DESIGNER:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Common Files\Microsoft Shared:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Common Files\System\Ole DB:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Common Files\Microsoft Shared\Source Engine:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Common Files\Microsoft Shared\VC:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Common Files\Microsoft Shared\VC\amd64:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\1033:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Common Files\Java\Java Update:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Common Files\Adobe\ARM\1.0:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files (x86)\Adobe\Acrobat Reader DC:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\Microsoft Office:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\SUPERAntiSpyware:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\Waves\MaxxAudio:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\Realtek\Audio\HDA:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\Microsoft Office\Office14:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\Microsoft Office\Office14\1033:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\Microsoft Analysis Services\AS OLEDB\10\Cartridges:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\Microsoft Analysis Services\AS OLEDB\10\Resources\1033:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\Intel\Intel(R) Chipset Device Software:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\Intel\Intel(R) Rapid Storage Technology:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\HP\HP Officejet 6500 E710n-z:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\HP\HP Officejet 6500 E710n-z\Bin:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\Dell\Dell Foundation Services:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\Dell\Dell Help & Support:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\Dell\Dell Product Registration:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\Dell\SupportAssist:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\Dell\SARemediation\plugin:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\Common Files\DESIGNER:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\Common Files\microsoft shared:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\Common Files\System\Ole DB:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\Common Files\microsoft shared\OFFICE14:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\Common Files\microsoft shared\VC:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\Common Files\microsoft shared\VSTO\10.0:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\Common Files\microsoft shared\VSTO\10.0\1033:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\Common Files\microsoft shared\OFFICE14\Office Setup Controller:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\Common Files\microsoft shared\OFFICE14\Office Setup Controller\Access.en-us:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\Common Files\microsoft shared\OFFICE14\Office Setup Controller\Excel.en-us:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\Common Files\microsoft shared\OFFICE14\Office Setup Controller\Office.en-us:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\Common Files\microsoft shared\OFFICE14\Office Setup Controller\Office32.en-us:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\Common Files\microsoft shared\OFFICE14\Office Setup Controller\Office32.WW:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\Common Files\microsoft shared\OFFICE14\Office Setup Controller\OneNote.en-us:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\Common Files\microsoft shared\OFFICE14\Office Setup Controller\Outlook.en-us:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\Common Files\microsoft shared\OFFICE14\Office Setup Controller\Proofing.en-us:Win32App_1:$DATA"
File:"Unknown ADS","C:\Program Files\Common Files\microsoft shared\OFFICE14\Office Setup Controller\Publisher.en-us:Win32App_1:$DATA"
RegyKey:"No admin in ACL","HKEY_LOCAL_MACHINE","\SOFTWARE\WOW6432Node\Microsoft\Security Center","Svc"
RegyKey:"No admin in ACL","HKEY_LOCAL_MACHINE","\SOFTWARE\WOW6432Node\Microsoft\Security Center\Svc","Upgrade"
RegyKey:"No admin in ACL","HKEY_LOCAL_MACHINE","\SOFTWARE\WOW6432Node\Microsoft\InputMethod\Chs","DuState"
RegyKey:"No admin in ACL","HKEY_LOCAL_MACHINE","\SOFTWARE\Microsoft\Security Center\Svc","Upgrade"
RegyKey:"No admin in ACL","HKEY_LOCAL_MACHINE","\SOFTWARE\Microsoft\InputMethod\Chs","DuState"