startup tool doesn't answer

[francota]

Hello
I have a problem with startup tools, infact when I open it, the new windows is frezzing and after some minute in the up bar is shows the message "doesn't answer"
I am using windows 10 and the last version of spybot search and destroy.

Let me know if there is a solution please
Thanks
FRank

[tashi]

Hello francota,

Which edition of Spybot do you have please: https://www.safer-networking.org/private/

Also, did you elevate Spybot's permissions?

To open Spybot as administrator right click on the Spybot desktop icon or the start menu icon and click “Run as Administrator”

Then you can right-click on the module’s icon you are about to run and select “Run as administrator”.

Best regards.

[francota]

The version is 2.4
I did what you suggested, and alos if I run as adiministrator both is same :(
What do you mean with "Also, did you elevate Spybot's permissions?"

THanks
Frank

Hello francota,

Which edition of Spybot do you have please: https://www.safer-networking.org/private/

Also, did you elevate Spybot's permissions?

To open Spybot as administrator right click on the Spybot desktop icon or the start menu icon and click “Run as Administrator”

Then you can right-click on the module’s icon you are about to run and select “Run as administrator”.

Best regards.

[tashi]

Hello Frank,

I did what you suggested, and alos if I run as adiministrator both is same :(
What do you mean with "Also, did you elevate Spybot's permissions?"

It means to give permission to run the software as Administrator, which is different from being the Administrator on the computer.

Administrator accounts, by default, do not run programs as an administrator as this could allow malicious software to have administrator permissions on your PC.
https://www.safer-networking.org/faq/how-do-i-open-spybot-with-administrator-privileges/

The version is 2.4

Yes, could you let me know which edition please: https://www.safer-networking.org/private/

With or without the AV (anti virus) ?

Best regards.

[francota]

SO yes I gave permission to run as administrator ;
The edition is 2.4 Free
Antivisrus is AVG

THanks
FRank

[tashi]

Hello Frank,

Thank you for the feedback.

Please open a support ticket: https://www.safer-networking.org/contact/spybot2/

Best regards.