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Thread: Disappointed with Spybot

  1. #1
    Junior Member
    Join Date
    May 2017
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    2

    Angry Disappointed with Spybot

    First off, I am disappointed the the "Contact Us" link does not work.
    Secondly, I have used Spybot but my Surface keeps getting messages that if I do not call a number all my data will be lost. The message is: Microsoft Edge Server Microsoft.com port 339.info is asking for my log in and password.
    The second message is: Server reports from 0x80070424 warning. Activation key damaged system compromised call 888-578-0463
    The third message at a different time was Msoft.com -msoft510.info Error: unknown system failure.
    An oral message warns me not to turn off my computer or my data will be lost and to call the number listed above to resolve.
    Fortunately, I am able to shut down my computer and then close the windows after some effort or use alt-ctrl-del to stop the program. I have not lost data, but am disappointed that Spybot does not protect me. I have stopped Spybot and will rely on Windows Defender to see if the problem reoccurs. I really wish Spybot could provide the technical support the website indicates is available.

  2. #2
    Junior Member
    Join Date
    May 2017
    Posts
    2

    Angry Disappointed with Spybot

    Don't know if my submission was posted so I am doing it again.
    First off, I am disappointed the the "Contact Us" link does not work.
    Secondly, I have used Spybot but my Surface keeps getting messages that if I do not call a number all my data will be lost. The message is: Microsoft Edge Server Microsoft.com port 339.info is asking for my log in and password.
    The second message is: Server reports from 0x80070424 warning. Activation key damaged system compromised call 888-578-0463
    The third message at a different time was Msoft.com -msoft510.info Error: unknown system failure.
    An oral message warns me not to turn off my computer or my data will be lost and to call the number listed above to resolve.
    Fortunately, I am able to shut down my computer and then close the windows after some effort or use alt-ctrl-del to stop the program. I have not lost data, but am disappointed that Spybot does not protect me. I have stopped Spybot and will rely on Windows Defender to see if the problem reoccurs. I really wish Spybot could provide the technical support the website indicates is available.
    Last edited by tashi; 2017-05-11 at 07:07. Reason: Merged two topics, moved from the malware removal forum

  3. #3
    Member of Team Spybot tashi's Avatar
    Join Date
    Oct 2005
    Location
    USA
    Posts
    30,662

    Default

    Hello joestehling,

    Sorry to hear of the problem, did you receive an error message when trying to use the contact form?

    I see you posted a topic at Microsoft Answers on May 6th. "I use Spybot Search and Destroy for my antivirus."

    To clarify, you have the Spybot +AV (antivirus) edition? Program Overview

    There are many tech scams. You ran another security program, "and it finds a bunch of malware and other problems."

    Someone should take a look at the system.

    Please see the Malware Removal Forum sticky which provides instructions in post #2 on how to provide the logs from Farbar Recovery Scan Tool and aswMBR.

    These logs are used in the preliminary analysis.

    http://forums.spybot.info/showthread.php?t=288

    Then start a new topic in that forum providing the logs so a volunteer analyst can assist you, also provide a link back to this thread please.

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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