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Thread: Incompatibility between SB 2.5 licensed and Kaspersky 2017 on windows 10

  1. #1
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    Default Incompatibility between SB 2.5 licensed and Kaspersky 2017 on windows 10

    hi folks, i'm on the issue since 3 days, it seem and incompatibility between sb 2.5 and Kaspersky 2017, removing SB, all work fine,

    i have a complet support ticket Ticket#2017050780000118 but no body reply to it since two day.... : ((((((((((

    does i have to gave up and do like Kaspersky tell ? use : 'superantispware' .... ??????

    Cheers,

    f.
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  2. #2
    Member of Team Spybot tashi's Avatar
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    Hello lamourfou,

    Two anti virus programs are installed?

    Rule of thumb is one firewall and one anti virus program resident to avoid conflicts, loss of program efficiency and system lock up due to both software products attempting to access the same files at the same time.

    FAQ: "Does Spybot conflict with other antivirus programs?"

    If you are using another antivirus program that contains Live Protection, Real-time Protection or some equivalent, this could be conflicting with Spybot’s Live Protection and causing your issue.
    You can avoid this by disabling Live Protection on either Spybot or your other antivirus program.

    To disable “Live Protection” on Spybot, please do the following:

    • Open Spybot by right-clicking on the Spybot icon and choosing the option to “Run as Administrator”.
    • In Start Center, click “Settings” (tick the checkbox next to “Advanced user mode” if you do not see “Settings”).
    • In Settings, go to the “Live Protection“ tab.
    • Untick the checkbox for “Scan programs before they start”.
    • Click “Apply” and “OK”, and restart Spybot for your changes to take effect.

    There is also a button for “Show Live Protection advanced controls” on this page. If you click this button you will see two options:

    1. “Uninstall Live Protection” (this may require you to reboot)
    2. “Deactivate Live Protection”

    You can choose either of these.

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  3. #3
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    I tashi thanks for the help, in fact usualy i use kav for anti viral purpose and SB for spyware, with vaccination & white list, i also use malware byte anti malware,

    i used the tweak to disable realtime protection (disable not removed)

    and still facing the issue,

    at this time i've uninstalled Spybot and seeking a fix or an alternative,

    hope you can help, i'm regular user since age,

    f.

  4. #4
    Member of Team Spybot tashi's Avatar
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    Hello lamourfou,

    When did you open a support ticket please.

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  5. #5
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    hi tashi it's yesterday (its another email because i get limitation on my email account)

    Merci de contacter l'équipe d'assistance à Spybot Safer-Networking Ltd.

    Nous répondrons à votre soutien e - mail de requête dès que l' un de nos membres de l' équipe devient disponible. Si vous ne l' avez pas déjà fait , il pourrait être utile de vérifier nos forums de soutien .

    Heures d' ouverture:
    Lundi - Vendredi
    9:00-à-17h00 GMT

    Numéro du billet: 2017050780000118

    I will re install spybot 2.5 licensed and do the tweak keep you updated asap
    Last edited by tashi; 2017-05-08 at 18:57. Reason: Removed email address to avoid spambots

  6. #6
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    Hi tashi i'm pleased to inform you that performing uninstall of real time scan seem to have fixed the issue, unfortunately because i get no time to do it i'll did not create a white list, but at this time, i've performed 90% of the installation of my base software and did not faced the issue again,

    Anyway please allow me 2 or 3 day to confirm all is ok ; ))))

    Thanks a lot tashi you saved my ass at this time....

  7. #7
    Member of Team Spybot tashi's Avatar
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    Hello lamourfou,

    So far so good.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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