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Thread: Live Protection & Security Service will not run

  1. #11
    Junior Member
    Join Date
    May 2017
    Posts
    5

    Unhappy

    I have a mostly similar issue which started recently too. Only that in addition my spybot reinstall doesn't let me start the spybot settings and after a few dozen system reboots the automatic update service won't start either

  2. #12
    Junior Member
    Join Date
    Sep 2017
    Posts
    7

    Default Live Protection can not be started error. Any suggestions for fix?

    Live Protection can not be started error. Any suggestions for fix?

    Any help is appreciated thanks. Live Protection is a big part of why I bought this Anti-virus.

    Thanks!

  3. #13
    Member of Team Spybot tashi's Avatar
    Join Date
    Oct 2005
    Location
    USA
    Posts
    30,955

    Default

    Hello Silky,

    Sorry to hear of the problem.

    To enable Live Protection:

    • Open Spybot by right-clicking on the Spybot icon and choosing the option to “Run as administrator”.
    • Click on the Live Protection status in the Start Center.
    • This will open up the Live Protection Settings.
    • If you see “Live Protection is not installed”, click on “Show Live Protection advanced controls”.
    • Click on “Install Live Protection”.
    • If you receive an error message saying “Live Protection System Driver could not be installed”, you will have to restart your PC in order to re-attempt the installation.
    • Once you have restarted your machine, please open Spybot.
    • You should see a dialog asking you whether or not to install Live Protection.
    • Click Yes.
    • Live Protection should now be enabled.
      • If you do not see this dialog, you will have to reinstall Spybot.
        • Before reinstalling Spybot, you must uninstall the old installation.
        • Please see here for instructions on how to uninstall Spybot.
        • Alternatively, you can run the Spybot installer, which will detect the current installation and offer to uninstall it.
        • Once you have uninstalled Spybot and restarted your machine the installation should begin automatically.
        • Spybot 2.4 can be downloaded from here.
        • If you are a licensed user, you can download your license installer from the original email that was sent to at the time of purchase.
        • If you do not have your license installer, you can request that your license be resent to you by filling in the form here.
        • During the installation process you should see a dialog prompting you to “Install Live Protection”.
        • Click “Yes”.

        If Live Protection is still not enabled, please go to the Live Protection settings in Spybot, and then click “Install Live Protection”.

        • When Live Protection has been successfully installed, you can then click “Activate Live Protection”.
        • Live Protection will then be enabled and actively protecting your PC.




    https://www.safer-networking.org/faq...ve-protection/

    If that does not work, please open a support ticket here

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  4. #14
    Junior Member
    Join Date
    Feb 2017
    Posts
    1

    Angry Just discovered have the same issue; maybe since a Windows 10 update

    Is there yet a solid procedure that will correct this error (-2146762495)?

  5. #15
    Spybot Advisor Team Zenobia's Avatar
    Join Date
    Oct 2005
    Posts
    5,483

    Default

    Ttroebgyps, if you have Spybot 2.5, I think the error you are getting happens due to certificate issues. tashi linked to it in her post above:
    https://forums.spybot.info/showthrea...lisher-Unknown

    Those errors no longer happen with Spybot 2.6, however there is sometimes an error that occurs with Spybot 2.6 when shutting the computer down. There is a work-around, but that can only be done with the free version, since you would need to have the antivirus files needed for scanning:
    https://forums.spybot.info/showthrea...l=1#post476629

    I don't think I've seen a workaround for the Spybot + AV 2.6 versions posted here on the forum anywhere yet, so it might be best to send an email to support about it, and see what they say to do.
    https://www.safer-networking.org/sup...ket/paid-user/

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