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Thread: Hopefully Clean

  1. #11
    Security Expert Juliet's Avatar
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    Default

    Amazon toolbar mentioned anywhere since it turned up in the first spybot scan, could it be hiding?
    Chances are it came in bundled with other malware (I see quite a bit targeted by MBAM). I can be wrong but I would think if it was still on the machine we'll see it.

    ~~~

    Zemana AntiMalware Free

    download it from here:


    Double-click on the file named “Zemana.AntiMalware.Portable” to perform a system scan with Zemana AntiMalware Free.


    You may be presented with a User Account Control dialog asking you if you want to run this program. If this happens, you should click “Yes” to allow Zemana AntiMalware to run.

    When Zemana AntiMalware starts, click on the “Scan” button to perform a system scan.
    without changing any options, press Scan


    When Zemana has finished finished scanning it will show a screen that displays any malware that has been detected. To remove all the malicious files, click on the “Next” button.

    Zemana AntiMalware will now start to remove all the malicious programs from your computer.

    Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.
    • open Zemana AntiMalware again and locate the latest report
    • please paste the contents into your reply


    When the process is complete, you can close Zemana AntiMalware

    ~~

    • Download Emsisoft Emergency Kit and save it to your desktop.
    • Double-click icon then click Install
    • A Window should open highlighting Start Emergency Kit Scanner
    • Right click on the icon and select Run as administrator
    • Click 1. Update now!
    • Once the update is completed select Settings under Scan
    • Uncheck Join the Emsisoft Anti-Malware Network
    • Click Scan at the top
    • Click On scan completion
    • Click Quarantine detected objects, then click OK
    • Click Malware Scan
    • Once completed click View Report
    • Save the file to your Desktop using the default file name
    • Copy and paste the report in your reply

    ===============

    Post these 2 logs when finished.

    Tell me how the computer is now.
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

  2. #12
    Senior Member
    Join Date
    Jun 2014
    Posts
    142

    Default latest scans

    Here are the latest scans, the computer seems to be doing much better now. I'll have my daughter reset her browser and go over the links you posted, they are much appreciated. I'll check back in tomorrow with the final verdict. Thanks again for your time and help.

    Zemana AntiMalware 2.74.2.76 (Installed)

    -------------------------------------------------------
    Scan Result : Completed
    Scan Date : 2017/6/20
    Operating System : Windows 10 64-bit
    Processor : 4X Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz
    BIOS Mode : UEFI
    CUID : 12448A87BA3C1C303CC5BF
    Scan Type : System Scan
    Duration : 11m 52s
    Scanned Objects : 98554
    Detected Objects : 0
    Excluded Objects : 0
    Read Level : Normal
    Auto Upload : Enabled
    Detect All Extensions : Disabled
    Scan Documents : Disabled
    Domain Info : WORKGROUP,0,2

    Detected Objects
    -------------------------------------------------------


    No threats detected

    Emsisoft Emergency Kit - Version 2017.4
    Last update: 6/20/2017 8:53:29 PM
    User account: JONSNOW\Jessica
    Computer name: JONSNOW
    OS version: Windows 10x64

    Scan settings:

    Scan type: Malware Scan
    Objects: Rootkits, Memory, Traces, Files

    Detect PUPs: On
    Scan archives: Off
    ADS Scan: On
    File extension filter: Off
    Direct disk access: Off

    Scan start: 6/20/2017 8:55:08 PM

    Scanned 78769
    Found 0

    Scan end: 6/20/2017 9:01:17 PM
    Scan time: 0:06:09

  3. #13
    Security Expert Juliet's Avatar
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    Default

    the computer seems to be doing much better now.
    Looks like we got it done.

    Scans coming back clean is music to my ears.

    I think your good to go.

    DelFix

    • Please download DelFix or from Here and save the file to your Desktop.
    • Double-click DelFix.exe to run the programme.
    • Place a checkmark next to the following items:
    • Activate UAC
    • Remove disinfection tools
    • Click the Run button.
    • -- This will remove the specialized tools we used to disinfect your system.
      Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually (right-click the file + delete
      ).

    *********************
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

  4. #14
    Senior Member
    Join Date
    Jun 2014
    Posts
    142

    Default Done

    Thank you again for your help, the machine is doing much better.
    # DelFix v1.010 - Logfile created 24/06/2017 at 10:30:07
    # Updated 26/04/2015 by Xplode
    # Username : Jessica - JONSNOW
    # Operating System : Windows 10 Home (64 bits)

    ~ Activating UAC ... OK

    ~ Removing disinfection tools ...

    Deleted : C:\FRST
    Deleted : C:\AdwCleaner
    Deleted : C:\RegBackup
    Deleted : C:\Users\Jessica\Desktop\Addition.txt
    Deleted : C:\Users\Jessica\Desktop\AdwCleaner.exe
    Deleted : C:\Users\Jessica\Desktop\Fixlog.txt
    Deleted : C:\Users\Jessica\Desktop\FRST.txt
    Deleted : C:\Users\Jessica\Desktop\FRST64.exe
    Deleted : C:\Users\Jessica\Desktop\JRT log.txt
    Deleted : C:\Users\Jessica\Desktop\JRT.exe
    Deleted : C:\Users\Jessica\Desktop\JRT.txt
    Deleted : C:\Users\Jessica\Downloads\AdwCleaner.exe

    ########## - EOF - ##########

  5. #15
    Security Expert Juliet's Avatar
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    Default

    We're glad to help, safe surfing.
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

  6. #16
    Security Expert Juliet's Avatar
    Join Date
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    Default

    Glad we could help.

    Since this issue appears resolved ... this Topic is closed.
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

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