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Thread: Ticket number: 2017060480000256

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    Default Ticket number: 2017060480000256

    Hi,

    I can't find my thread corresponding with ticketnumer 2017060480000256 anymore, and answering your email doesn't work either, so I'll have to try it this way.

    I have downloaded the new version 2.6 and will give it a try coming weekend. I'll keep you informed.
    Is this version 2.6 for W10 only, or also for W7 Pro and XP SP3?

    I also had a problem on a LAPTOP: The S&D entry in the Windows Explorer context menu made Windows Explorer crash very often, especially when using the right mouse-button in the left WE screenpart. I solved that by disabling this context menu entry using program ShellExView.
    Has that been solved also?

    Is there an easy way to trace back my previous thread?

    Marcel

  2. #2
    Member of Team Spybot tashi's Avatar
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    Hello Marcel6969,

    Quote Originally Posted by Marcel6969 View Post

    Is there an easy way to trace back my previous thread?

    Marcel
    This is the first post you have made in the forums.

    When did you open a support ticket?

    Best regards.
    Microsoft MVP Reconnect 2018
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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    On the 4th of june, see attachment
    Attached Images Attached Images

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    Default

    Here comes the proper attachment
    Marcel
    Attached Images Attached Images

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    Member of Team Spybot tashi's Avatar
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    Hello Marcel6969,

    Quote Originally Posted by Marcel6969 View Post
    and answering your email doesn't work either,
    What happens when you respond to the email please. Have you tried sending a new email with the ticket number in the subject line?

    Best regards.
    Microsoft MVP Reconnect 2018
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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    Answering through mail fails as you can see in the attachment. I hope this attachment got to you, because I got an errormessage about not having permission, os something similar.
    Marcel
    Attached Images Attached Images

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    I think mail doesn't work because my provider, planet.nl, seems to be blacklisted on your side. I don't know why.
    Actually planet.nl does not exist anymore, bu I'm still using this address (for years already).
    Hope something can be done about it.

    Marcel

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    I'm kinda making a mess of it, but I hope my initial (mail)-question will not be forgotten: Is version 2.6 for W10 only, or also for W7 Pro and XP SP3?
    Marcel

  9. #9
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    Hello Marcel6969,

    Quote Originally Posted by Marcel6969 View Post
    Answering through mail fails as you can see in the attachment. I hope this attachment got to you, because I got an errormessage about not having permission, os something similar.
    Marcel
    The attachment shows in your post.

    You are subscribed to this topic and received notification that the topic had received a post, that email cannot be responded to as it is automated.

    To reach support please use this page to send an email: https://www.safer-networking.org/sup...ket/technical/

    Quote Originally Posted by Marcel6969 View Post
    I think mail doesn't work because my provider, planet.nl, seems to be blacklisted on your side. I don't know why.
    Actually planet.nl does not exist anymore, bu I'm still using this address (for years already).
    Hope something can be done about it.
    If the domain was blacklisted you would not be able to login.

    According to whois.domain-registry.nl
    Domain name: planet.nl
    Status: active

    Quote Originally Posted by Marcel6969 View Post
    I'm kinda making a mess of it, but I hope my initial (mail)-question will not be forgotten: Is version 2.6 for W10 only, or also for W7 Pro and XP SP3?
    Please see this video: https://www.safer-networking.org/201...-5-windows-10/

    Note: "For users of Windows XP/Vista, Spybot 2.4 is still the latest compatible version of Spybot for these OSs. Please continue to use Spybot – Search & Destroy 2.4, and do not follow the steps in this guide."

    Operating system compatibility
    https://www.safer-networking.org/about/compatibility/

    Best regards.
    Microsoft MVP Reconnect 2018
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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    Hi Tashi,

    Thanks for your detailed answer, most of the stuff is clear to me.
    However, the link https://www.safer-networking.org/sup...ket/technical/ does not bring me to my originally created ticket, I can't recall how exactly I created this ticket. But since that is not imported anymore, we can forget about it.

    When 2.5 came out, I had the impression this version was for W10 only (maybe a clear case of bad reading). So that is were I indeed used it, but I did not install in on W7. If I wanna bring W7 to S&D 2.6, do I have to do that through 2.5, or can I install 2.6 straight away?

    Marcel

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