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Thread: Ticket number: 2017060480000256

  1. #11
    Member of Team Spybot tashi's Avatar
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    Hi Marcel6969,

    Quote Originally Posted by Marcel6969 View Post
    However, the link https://www.safer-networking.org/sup...ket/technical/ does not bring me to my originally created ticket, I can't recall how exactly I created this ticket. But since that is not imported anymore, we can forget about it.
    The link would not take you to the original ticket but the page does show how to email support.

    Quote Originally Posted by tashi View Post
    Have you tried sending a new email with the ticket number in the subject line?
    Quote Originally Posted by Marcel6969 View Post
    When 2.5 came out, I had the impression this version was for W10 only (maybe a clear case of bad reading). So that is were I indeed used it, but I did not install in on W7. If I wanna bring W7 to S&D 2.6, do I have to do that through 2.5, or can I install 2.6 straight away?
    You can download the latest version here: https://www.safer-networking.org/

    Best regards.
    Microsoft MVP 2006-2016
    Windows Insider MVP 2016-2018

  2. #12
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    Hi Tashi,

    I'm getting kinda lost. On june 8 Safer-networking send me this mail:
    Op 8-6-2017 om 15:31 schreef Team Spybot:
    > Hello Marcel de Jong,
    >
    >
    > We are pleased to announce the release of Spybot 2.6.
    >
    > This version contains bug fixes and deals with the recent issues involving Live Protection and the Security Center Service.
    >
    > We apologise for any inconvenience caused and are sorry for the delay in the release of this version.
    >
    > You can download the installer using the link below:
    > https://www.safer-networking.org/spybot2allocator.php
    >
    > Please download and run the file to install Spybot 2.6.
    Using that link gave we S&D version 2.6.46.0.

    The link you give me now, which in fact I don't need anymore, gives me version 2.4:
    You can download the latest version here: https://www.safer-networking.org/
    Anyway, my question was: when updating W7, do I fisrt have to install 2.5, followed by 2.6? Or will only installing version 2.6.46.0 do?
    marcel

  3. #13
    Member of Team Spybot (m/f)'s Avatar
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    Hi Marcel,

    it is quite complicated to keep track of your e-mails and your thread in the forum parallelly, so maybe there was something messed up. The latest e-mail you got contains a new installer for 2.6, while the other updates only did partly update to 2.5/2.6 and only for Win 10. The new installer for 2.6 is working on Win 7 and up and it is sufficient to install Spybot with this file only, even after uninstalling 2.4/2.5 completely. If there are any problems with the installation, please send us an e-mail.

    Thank you.
    (m/f)

  4. #14
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    Hi,

    I just tries to answer the mail you send me this morning., but again it fails.
    I seem not to be able to get a mail to you, they all are refused:

    >>>>>>
    This is an automatically generated Delivery Status Notification.

    Delivery to the following recipients failed.

    webmaster@spybot.info





    Reporting-MTA: dns;cpsmtpb-ews08.kpnxchange.com
    Received-From-MTA: dns;cpsps-ews24.kpnxchange.com
    Arrival-Date: Tue, 13 Jun 2017 13:23:32 +0200

    Final-Recipient: rfc822;webmaster@spybot.info
    Action: failed
    Status: 5.7.1
    Diagnostic-Code: smtp;554 5.7.1 Service unavailable; Sender address [marcel-de-jong@planet.nl] blocked using hostkarma.junkemailfilter.com; Black listed planet.nl See http://wiki.junkemailfilter.com/inde...Spam_DNS_Lists / URIBL planet.nl See http://wiki.junkemailfilter.com/inde...Spam_DNS_Lists

    <<<<<<
    This refusal-mail is talking about planet.nl being blacklisted?????


    I'll insert my mail-text in here:

    Hi,

    I just tried link https://www.safer-networking.org/ again, but it gives me spybot-2.4.exe. When looking at the properties/details in the exe, I see version 2.4.40. So apparenly that is not the 2.6 installer.
    I have tried all three Safer-Networking Ltd. mirrors. they all give me version 2.4.
    When using link https://www.safer-networking.org/spybot2allocator.php you gave me on june 8 I do get version 2.6.46.
    The question now is: is this the final 2.6 version? The one I also can use straight away to update windows 7?
    If not, where do I get the final 2.6 installer from?

    Regards



    Marcel E. de Jong

  5. #15
    Member of Team Spybot (m/f)'s Avatar
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    Hi, I thought I had answered this yesterday but it seems I did not...

    Please just use the file from https://www.safer-networking.org/spybot2allocator.php as it is our latest installer with the latest patches and see if it works on your system. The version 2.6 will soon be officially released, for now users having problems with 2.4 get it pre-release.

    Thank you.
    (m/f)

  6. #16
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    Hi,

    Will you be so kind to inform me when the final 2.6 installer has been released, and by that time let me know where to find it.
    Thanks and have a nice day
    Marcel

  7. #17
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    Hi,

    I have installed Spybot 2.6 on W7 Pro as well as W10 Pro. On both systems it seems to work properly, none of the problems I had showed up again. So far so good.
    There is one thing though: when shutting down W10 or rebooting from W10, an error-window pops up: A problem has occurred in BitDefender Threat Scanner. And that a dmpfile has been created. I have no idea whether or not this os caused by Spybot or maybe by the common Windows updates.
    I am trying to get the errormessages as well as the (small) dumpfile into this threat, but keep getting the message "having no permission".
    So I'll first try to get this reply to you and then once more the 2 files giving more information.

    Marcel

  8. #18
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    The errormassage
    Attached Images Attached Images

  9. #19
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    The dumpfile fails, uploading gives an error message about being invalid.
    It would be nice having an email-adres where I could send it to.

    Marcel

  10. #20
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    Oeps, correction: I do get the BitDefender error on shutdown or reboot of W7 Pro also.
    I have zipped the W10 dumpfile and will give it another try.
    BTW, I saw DMP not being valid attachment, so that explains.

    Marcel

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