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Thread: Believe continued infection, after factory reset.

  1. #1
    Junior Member
    Join Date
    Jun 2017
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    1

    Default Believe continued infection, after factory reset.

    Quick background. The computer began to act up, nothing significant on the computer.
    It was a big box store computer, complete with recovery partition.

    It started having problems, the recovery did not work, and then the clean install was used.

    The immediate symptom that most sites that would help are blocked.
    https://my.norton.com/
    is inaccessible.
    As is
    https://www.malwarebytes.com/

    This was my red flag.

    I then tried to install Norton, directly (this is on a computer that had just been reset to factory)

    Unable to install directly.

    I directly installed malware bytes, It is unable to connect for updates.

    I am without the laptop, for likely 2-3 days, so I can not get more information. I do have a "Addition.txt" and a "FRST.txt" files, but as I did not have instructions, or the laptop available, I expect, I missed some important step/ switch, or command. This is all I have for now.

    Not attaching two files until requested to do so.

    they do appear to have some personal information, but nothing critical. (that I could Identify)

    There is absolutely nothing installed on the machine, that was not installed as part of the corporate "beats" recovery garbage./ bloat they send with it.

  2. #2
    Security Expert Juliet's Avatar
    Join Date
    Feb 2007
    Location
    Deep South
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    3,818

    Default

    Follow the instructions in the thread below, and provide me the content of the "mbar-log-TODAY'S-date.txt" log after running the scan and deleting the threats it detected (the log will be located in the MBAR folder).
    https://forums.malwarebytes.com/topi...-malwarebytes/

    ***

    http://dl12.zemana.com/tmp/Zemana.An...e-unsigned.exe


    Install the program and once the installation is complete it will start automatically.
    Without changing any options, press Scan to begin.
    After the short scan is finished, if threats are detected press Next to remove them.


    Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.

    Open Zemana AntiMalware again.
    Click on Zemana icon and double click the latest report.
    Now click File > Save As and choose your Desktop before pressing Save.
    Please post this txt in your next message.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    I directly installed malware bytes, It is unable to connect for updates.
    See if you can get it to update now and run a Threat Scan....post logs if available.

    I do have a "Addition.txt" and a "FRST.txt" files, but as I did not have instructions, or the laptop available, I expect, I missed some important step/ switch, or command. This is all I have for now.
    If you have been able to run the above scans, I will need to see fresh scan logs.
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

  3. #3
    Security Expert Juliet's Avatar
    Join Date
    Feb 2007
    Location
    Deep South
    Posts
    3,818

    Default

    Due to lack of feedback this topic is closed.
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

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