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Thread: A number of odd issues

  1. #21
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    ok im just confused. i dont know what to do or if i should do anything if the steps you stated didnt happen like that. at the end of the scan, the only thing that popped up was something asking if my previous virus protector let me down, whatever the thing was i just x'd out of it. nothing popped up before the scan asking if i wanted to scan for potentially unwanted programs so...i dont get what im doing wrong or if im missing another step or what.

    other than what i just stated (the thing that asked if my previous virus protector let me down, im sure it was some form of advert for eek) nothing else popped up and this is the only thing that shows after the scan

    http://i.imgur.com/qA9wUXh.png

    i appreciate the help but im getting somewhat frustrated at the fact that i dont know what to do here. im being directed to do things i cant or steps that arent there to follow? i know you said it only pops up if it finds something but

    1) never asked me to scan potentially unwated programs
    2) in the event it doesnt find anything..what should i have done??? that was never stated
    3) from the screenshot it appears to have found something? one thing i guess, so, why didnt the other steps you told me to follow appear? or is the ability to do so there but the directions not correct?

    im sorry im just really really confused right now

  2. #22
    Security Expert Juliet's Avatar
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    I'm sorry your frustrated I'll assure it's not intentional.

    If that window is still open click on the quarantine tab and see if it will take care of it. Then see if it will allow you to click and open the Quarantine log, it doesn't show what it found. (Maybe copy and paste that log for me to view?
    Very possible it's minor.

    Is the computer any better?
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  3. #23
    Security Expert Juliet's Avatar
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    You might want to try this version


    ESET Online Scanner using Internet Explorer:

    Note 1: These instructions are for Internet Explorer only! If you're using Chrome or Firefox, you will need to download and install the ESET Smart Installer tool before it can scan. See instructions here.
    Note 2: You will need to disable your currently installed Anti-Virus, how to do so can be found here.
    • Download esetsmartinstaller_enu.exe and save it to your Desktop.
    • Double click the icon.
    • Check YES, I accept the Terms of Use.
    • Click the Start button.
    • Accept any security warnings from your browser.
    • Then select: "Enable detection of potentially unwanted applications" - Yes.
    • Click Advanced settings.
    • Check the following items.

    Enable detection of potentially unwanted applications
    Remove found threats
    Scan archives
    Scan for potentially unsafe applications
    Enable Anti-Stealth technology
    • Click Change next to Current scan targets:
    • Place a check mark in any additional drive you wish to scan then click OK.
    • Click Start.
    • ESET will then download updates and begin scanning your computer.
    • If no threats are found simply click Uninstall application on close and hit Finish.
    • If threats are found click List of found threats.
    • Click Export to text file.
    • Save the file on your Desktop as ESET.txt.
    • Click Back.
    • Check Uninstall application on close and Delete quarantined files.
    • Click Finish.
    • Close the ESET Online Scanner window.
    • Copy and paste the contents of ESET.txt into your reply, if any threats were detected.

    Don't forget to re-enable your antivirus when finished!

    .
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.
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  4. #24
    Security Expert Juliet's Avatar
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    bump....
    Windows Insider MVP Consumer Security 2009 - 2017
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  5. #25
    Security Expert Juliet's Avatar
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    Glad we could help.
    Since this issue appears resolved ... this Topic is closed.
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.
    Want to help others? Join the ClassRoom and learn how.

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