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Thread: GMAIL incoming being filtered - False Positives?

  1. #1
    Junior Member nicktheradiovosht's Avatar
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    Question GMAIL incoming being filtered - False Positives?

    Having just installed Spybot my wife is now finding around 10% of her emails are being blocked. These tend to contain PDF files such as an insurance policy but are otherwise seemingly innocent as GMAIL already filters most things and when saved a scan does not detect/reject the saved PDFs.

    How do we lower the sensitivity, presumably of a heuristic detector somewhere in Spybot?

    With thanks

    Nick

  2. #2
    Member of Team Spybot tashi's Avatar
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    Hello nicktheradiovosht,

    Which edition of Spybot was installed please.

    Are you accessing the gmail account on-line or through an email client like Thunderbird?

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  3. #3
    Junior Member nicktheradiovosht's Avatar
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    Lightbulb Thanks for your response......

    It is the very latest version downloaded from their website and paid for a few days ago - Home Edition I think. I have also updated it, done a full system scan, applied suggested fixes, run immunization a couple of times and setup scheduled updates using the default frequencies but at times convenient to us.

    Normally access GMAIL via Thunderbird which is popping up a window saying the download was blocked.

    Have set up the Spybot proxy which seems to be working OK. Thunderbird has its box saying allow anti-virus to access emails ticked.

    No problems accessing the mails and attachments via Internet browser.

    Perhaps not specifically allowing anti-virus access from Thunderbird will work but seems the wrong thing to do!

    Thanks

    Nick

  4. #4
    Member of Team Spybot tashi's Avatar
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    Hello nicktheradiovosht,

    Thank you for the information.

    I have not heard of this particular issue before so could you open a support ticket please. Here

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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