Results 1 to 4 of 4

Thread: GMAIL incoming being filtered - False Positives?

  1. #1
    Junior Member nicktheradiovosht's Avatar
    Join Date
    Jul 2017
    Location
    UK
    Posts
    2

    Question GMAIL incoming being filtered - False Positives?

    Having just installed Spybot my wife is now finding around 10% of her emails are being blocked. These tend to contain PDF files such as an insurance policy but are otherwise seemingly innocent as GMAIL already filters most things and when saved a scan does not detect/reject the saved PDFs.

    How do we lower the sensitivity, presumably of a heuristic detector somewhere in Spybot?

    With thanks

    Nick

  2. #2
    Member of Team Spybot tashi's Avatar
    Join Date
    Oct 2005
    Location
    USA
    Posts
    30,472

    Default

    Hello nicktheradiovosht,

    Which edition of Spybot was installed please.

    Are you accessing the gmail account on-line or through an email client like Thunderbird?

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  3. #3
    Junior Member nicktheradiovosht's Avatar
    Join Date
    Jul 2017
    Location
    UK
    Posts
    2

    Lightbulb Thanks for your response......

    It is the very latest version downloaded from their website and paid for a few days ago - Home Edition I think. I have also updated it, done a full system scan, applied suggested fixes, run immunization a couple of times and setup scheduled updates using the default frequencies but at times convenient to us.

    Normally access GMAIL via Thunderbird which is popping up a window saying the download was blocked.

    Have set up the Spybot proxy which seems to be working OK. Thunderbird has its box saying allow anti-virus to access emails ticked.

    No problems accessing the mails and attachments via Internet browser.

    Perhaps not specifically allowing anti-virus access from Thunderbird will work but seems the wrong thing to do!

    Thanks

    Nick

  4. #4
    Member of Team Spybot tashi's Avatar
    Join Date
    Oct 2005
    Location
    USA
    Posts
    30,472

    Default

    Hello nicktheradiovosht,

    Thank you for the information.

    I have not heard of this particular issue before so could you open a support ticket please. Here

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •