Log Assistance

[Tdanz92]

Originally I installed it around May 2016 but ran into issues around July this year.

[tashi]

Hi Hello Tdanz92,

I'm wondering if Bitdefender was disabled by Windows 10's native security program.

Could you check the security center to see if the native anti virus is running please.

Best regards.

[Tdanz92]

Yes Windows Defender is running

[tashi]

Hello Tdanz92,

Thank you.

The log alone is not raising a flag as even legitimate software may use rootkit technologies.

Was Bitdefender kept up to date before you had issues with the program?

Best regards.

[Tdanz92]

I uninstalled bd because it seemed to stop updating and as a result stopped working. While trying to reinstall the setup would go only so far and crash.

[tashi]

Hello Tdanz92,

Did you purchase a license for Bitdefender as a stand alone suite?

Best regards.

[Tdanz92]

I purchased a license for Bitdefender Internet Security 2016 and then 17 when my license expired.