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Thread: Unable to remove HKU\S-1-5-21

  1. #11
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    Hi Juliet
    Thanks for your replies and for reaching out to the Spybot team.

    My computer seems to be running fine. I haven't noticed any impaired performance or negative impact.
    I don't have tracking/cookies turned on for any browser.
    I assume that the entries for HKU\S-1-5-21 are bad because they're picked up by spybot. In the meantime I've sent an email to what I'm guessing is Microsoft's email address to confirm if the entries are valid.

  2. #12
    Security Expert Juliet's Avatar
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    I don't see the entries as bad.

    If something was hiding or causing some type of problem you would had noticed something significant by now.

    Let's remove tools and quarantine folders.

    DelFix

    • Please download DelFix or from Here and save the file to your Desktop.
    • Double-click DelFix.exe to run the programme.
    • Place a checkmark next to the following items:
    • Activate UAC
    • Remove disinfection tools
    • Click the Run button.
    • -- This will remove the specialized tools we used to disinfect your system.
      Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually (right-click the file + delete
      ).

    ************************************
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  3. #13
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    hi Juliet
    Thanks, I'll look at this tonight (didn't get a chance to last night)

  4. #14
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    Hi Juliet

    Thanks, I have downloaded and run that program.
    When I run Spybot I still get that HKUS\S-1-5-21 program for Software\Microsoft\DirectInput\MostRecent\Application - should I just ignore it then? Please confirm

  5. #15
    Security Expert Juliet's Avatar
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    Quote Originally Posted by PrinceZuko View Post
    Hi Juliet

    Thanks, I have downloaded and run that program.
    When I run Spybot I still get that HKUS\S-1-5-21 program for Software\Microsoft\DirectInput\MostRecent\Application - should I just ignore it then? Please confirm
    I don't know if telling you to ignore it is the right thing to do or not.
    What I can say is that after scanning out your computer trying to find malware and infections, the machine should be clean.
    And, since your computer is running good and the way it's expected to, and still SpyBot finds these same items, I think, if you start a new topic in the SpyBot forum for the tool
    https://forums.spybot.info/forumdisplay.php?4-Spybot

    Let's allow someone with more knowledge then me take a look at the screen shot and get some type of verification.
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.
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  6. #16
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    Hi Juliet
    Thanks a lot for your help . I have posted a thread there.

  7. #17
    Security Expert Juliet's Avatar
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    Glad we could help.
    Since this issue appears resolved ... this Topic is closed.
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.
    Want to help others? Join the ClassRoom and learn how.

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