Malware Scanner Crashes on Clean Install

[YashaMist]

I applied a whitelist on a clean install of Windows 7 Ultimate, and added the immunization than ran the System Scan, and upon loading, I get Malware Scanner has crashed. (the program loaded with administrator approval already) and it gave me a error message when crashing.

Application Error
Exception EAccessViolation in module rtl150.bpl at 7300059A
Access violation at address 7300159A. Read of address 7300159A

and i can't load the system scanner at all, but everything else works in the program besides that.

[tashi]

Hello YashaMist,

Sorry to hear that, could you download rtl150.bpl from the "missing files" page and see if it resolves the problem.

https://www.safer-networking.org/support/missing-files/

Best regards.

[YashaMist]

Hello YashaMist,

Sorry to hear that, could you download rtl150.bpl from the "missing files" page and see if it resolves the problem.

https://www.safer-networking.org/support/missing-files/

Best regards.

I replaced the rtl150.bpl and it did nothing...

The program signature states
Problem signature:
Problem Event Name: APPCRASH
Application Name: SDScan.exe
Application Version: 2.6.46.181
Application Timestamp: 56efed8f
Fault Module Name: SensApi.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4a5bdb11
Exception Code: c0000005
Exception Offset: 7300159a
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: b8f4
Additional Information 2: b8f4c047e555fdb945877821c96cc4d3
Additional Information 3: 0fa8
Additional Information 4: 0fa8927ad29edf4d125c24bc353a82d1

than in the background the rtl150.bpl error than shows up.

sorry for slow reply; been busy!

[tashi]

Hello YashaMist,

If you updated the program before running a scan and it still produces errors, please open a support ticket here

Best regards.