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  1. #1
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    Default How do you get a problem fixed Tech support ignores you

    Does anyone in SpyBot Tech Support respond to contact request. I have been trying to get Spybot to turn on a recent purchase of SpyBot Professional痴 Live Protection for over a week now. I知 told I知 in violation of my new license because I have multiple copies of SpyBot AntiVirus installed. That is absolute not true. There is a bug in the 2.6 Professional software that I need help with to get this resolved. I知 just being ignored.

    I've purged everything according to the FAQ and reinstalled three times with no success !!!

  2. #2
    Member of Team Spybot tashi's Avatar
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    Hello gskempe,

    Did you open a support ticket, if so what is the date on it please.

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  3. #3
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    Default A ticket was opened

    Ticket#2018010780000196

  4. #4
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    Hello gskempe,

    Ticket numbers don't go through the forums but I can use it if I need to contact support.

    What was the date on the ticket please.

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  5. #5
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    Default Date is embedded in he Ticket #

    Hi Tashi,

    I appreciate your efforts to help, but I'm not sure what you can do. Maybe you could give me a little info about how the support team works or doesn't, whatever the case may be. FYI the date is embedded in the the ticket number 2018 01 07. Although I am not a perfect person, my creed is 'NEVER LIE to yourself or anyone else and always practice the GOLDEN RULE'. I have a web present with a lot of customers that might vouch for my character. When I say that I am not violating the license it would be against my nature to lie about this. Born 9-11-1946 i have been around long enough to know what is ethical and what is not. Additionally, don't be fooled by my age and it potentially causing a failing memory and not knowing anything about computers. I still design both computer hardware and write software, I believe i'm far from being computer illiterate. I believe there is a bug in the software and the support team knows about it, but does not have a fix. Could be wrong, --- but after several attempts at contact and using the ticket number for a reference it hard to come up with an alternative reason why they refuse to contact me other than acknowledging my contact efforts with the ticket number.

    Respectfully,

    Steve

  6. #6
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    Hi gskempe,

    Thank you for providing the date, I have given support a link to this topic along with your ticket number.

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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