How do you get a problem fixed Tech support ignores you

[tashi]

Hi gskempe,

Thank you for providing the date, I have given support a link to this topic along with your ticket number.

Best regards.

[gskempe]

And thank you Tashi. Respectfully, Steve

[tashi]

Glad to help.

[gskempe]

I have no Live Protection and that is not a good thing. Everything else I tested works fine. I have purchased the Professional version of Spybot. I would like my money back after all this time but SpyBot will just not return a response. Tech Support did reply after your intervention and simply said they are having email problems, they acknowledge the bug, and said wait. That response only came through the ticket response process because you intervened to help out.

It is my suspicion that SpyBot has lost a key player or players in their organization and no longer have the capability to support their product. It looks like their way of handling this problem is to ignore it and hope people will just go away. This is not a good business model and they should be suspending sales until they can get back on track. However it looks like money rules and that is the end of the story.

[tashi]

Hello gskempe,

Did support get back to you?

Best regards, tashi