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Thread: An Error Occured During Antyspyware updates

  1. #1
    Junior Member
    Join Date
    Jan 2018
    Posts
    1

    Lightbulb An Error Occured During Antyspyware updates

    I bought a new HP All-In-One (Windows 10} and Spybot Pro, but although appears that the update was done, those messages appear.
    I try to follow the recomendation to use manual provy and port, but still appears the messages below:

    An Error Occured During Antyspyware updates

    [00:00.000] [i] Update started...
    [00:00.016] [i] Using proxy: ,M 127.0.01:21320
    [00:09.321] [-] Failed to download updated Spybot 2 antivirus signatures!
    [00:09.321] [-] The antivirus update failed to download files!

    An Error Occured During Antyspyware updates

    [00:00.000] [i] Update started...
    [00:00.000] [+] Updating Service is active.
    [00:00.000] [i] Using proxy: ,M 127.0.01:21320
    [00:00.000] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    [00:00.015] [i] Did not retrieved update info file (attempt 1 of 3).
    [00:00.015] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    [00:00.015] [i] Did not retrieved update info file (attempt 1 of 3).
    [00:00.031] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    [00:00.031] [i] Did not retrieved update info file (attempt 1 of 3).
    [00:00.031] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    [00:00.031] [i] Did not retrieved update info file (attempt 2 of 3).
    [00:00.031] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    [00:00.031] [i] Did not retrieved update info file (attempt 2 of 3).
    [00:00.031] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    [00:00.031] [i] Did not retrieved update info file (attempt 2 of 3).
    [00:00.031] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    [00:00.031] [-] Did not retrieved update info file (attempt 3 of 3).
    [00:00.031] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    [00:00.031] [-] Did not retrieved update info file (attempt 3 of 3).
    [00:00.031] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    [00:00.031] [-] Did not retrieved update info file (attempt 3 of 3).
    [00:00.046] [.] Info file part done.
    [00:00.046] [+] Installed 119 updates.
    [00:00.062]

  2. #2
    Spybot Advisor Team Zenobia's Avatar
    Join Date
    Oct 2005
    Posts
    5,163

    Default

    I don't set up proxies too well, I'm unfamiliar with it all, so I might be missing something. However, I don't believe the ,M should be there. Also, the 127.0.01 should be 127.0.0.1
    The 21320 should be correct.
    I try to follow the recomendation to use manual provy and port, but still appears the messages below:
    Were you having trouble downloading updates, and set up the proxy manually as suggested under the Internet Protection tab? And did you set the proxy manually within your browser? That's okay to do if you would like to use the Spybot proxy, however since you aren't getting the antivirus updates, and you are unable to download the info file, that is probably due to the misconfigured proxy. Could you remove the ,M 127.0.01:21320 from your browser, if it is there. Leave it without a proxy if that is how you normally connect to the internet. If/when you get the "An Error Occured During Antyspyware updates" again, post them here again, the way you did before. A different error might show in the logfile to work with.

  3. #3
    Junior Member
    Join Date
    Jan 2017
    Posts
    3

    Default upgraded from XP to 8 to 10 - errors updating

    I got a new computer with Win 8 on it. I installed the new version and transfered my license. Everything worked fine. I upgraded to Win 10, now i get errors updating. I manually set my internet proxies in IE 11 and firefox to 127.0.0.1:21320. Below is the log entries:

    SDUpdSvc.exe [2018-03-30 09:15:29] [+] Updating Service is active.
    SDUpdSvc.exe [2018-03-30 09:15:29] [i] Using proxy: localhost:8080
    SDUpdSvc.exe [2018-03-30 09:15:29] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 09:15:30] [i] Did not retrieved update info file (attempt 1 of 3).
    SDUpdSvc.exe [2018-03-30 09:15:31] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 09:15:32] [i] Did not retrieved update info file (attempt 1 of 3).
    SDUpdSvc.exe [2018-03-30 09:15:33] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 09:15:34] [i] Did not retrieved update info file (attempt 1 of 3).
    SDUpdSvc.exe [2018-03-30 09:15:35] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 09:15:36] [i] Did not retrieved update info file (attempt 2 of 3).
    SDUpdSvc.exe [2018-03-30 09:15:37] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 09:15:38] [i] Did not retrieved update info file (attempt 2 of 3).
    SDUpdSvc.exe [2018-03-30 09:15:39] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 09:15:40] [i] Did not retrieved update info file (attempt 2 of 3).
    SDUpdSvc.exe [2018-03-30 09:15:41] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 09:15:42] [-] Did not retrieved update info file (attempt 3 of 3).
    SDUpdSvc.exe [2018-03-30 09:15:43] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 09:15:45] [-] Did not retrieved update info file (attempt 3 of 3).
    SDUpdSvc.exe [2018-03-30 09:15:46] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 09:15:47] [-] Did not retrieved update info file (attempt 3 of 3).
    SDUpdSvc.exe [2018-03-30 09:15:48] [.] Info file part done.
    SDUpdSvc.exe [2018-03-30 09:15:48] [-] Was unable to download update info file!
    SDUpdSvc.exe [2018-03-30 12:24:34] [+] Updating Service is active.
    SDUpdSvc.exe [2018-03-30 12:24:34] [i] Using proxy: localhost:8080
    SDUpdSvc.exe [2018-03-30 12:24:34] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:24:35] [i] Did not retrieved update info file (attempt 1 of 3).
    SDUpdSvc.exe [2018-03-30 12:24:36] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:24:37] [i] Did not retrieved update info file (attempt 1 of 3).
    SDUpdSvc.exe [2018-03-30 12:24:38] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:24:39] [i] Did not retrieved update info file (attempt 1 of 3).
    SDUpdSvc.exe [2018-03-30 12:24:40] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:24:41] [i] Did not retrieved update info file (attempt 2 of 3).
    SDUpdSvc.exe [2018-03-30 12:24:42] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:24:43] [i] Did not retrieved update info file (attempt 2 of 3).
    SDUpdSvc.exe [2018-03-30 12:24:44] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:24:45] [i] Did not retrieved update info file (attempt 2 of 3).
    SDUpdSvc.exe [2018-03-30 12:24:46] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:24:47] [-] Did not retrieved update info file (attempt 3 of 3).
    SDUpdSvc.exe [2018-03-30 12:24:48] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:24:49] [-] Did not retrieved update info file (attempt 3 of 3).
    SDUpdSvc.exe [2018-03-30 12:24:50] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:24:51] [-] Did not retrieved update info file (attempt 3 of 3).
    SDUpdSvc.exe [2018-03-30 12:24:52] [.] Info file part done.
    SDUpdSvc.exe [2018-03-30 12:24:52] [-] Was unable to download update info file!
    SDUpdSvc.exe [2018-03-30 12:27:37] [+] Updating Service is active.
    SDUpdSvc.exe [2018-03-30 12:27:37] [i] Using proxy: 127.0.0.21:21320
    SDUpdSvc.exe [2018-03-30 12:27:37] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:27:38] [i] Did not retrieved update info file (attempt 1 of 3).
    SDUpdSvc.exe [2018-03-30 12:27:40] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:27:41] [i] Did not retrieved update info file (attempt 1 of 3).
    SDUpdSvc.exe [2018-03-30 12:27:42] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:27:43] [i] Did not retrieved update info file (attempt 1 of 3).
    SDUpdSvc.exe [2018-03-30 12:27:44] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:27:45] [i] Did not retrieved update info file (attempt 2 of 3).
    SDUpdSvc.exe [2018-03-30 12:27:46] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:27:47] [i] Did not retrieved update info file (attempt 2 of 3).
    SDUpdSvc.exe [2018-03-30 12:27:48] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:27:49] [i] Did not retrieved update info file (attempt 2 of 3).
    SDUpdSvc.exe [2018-03-30 12:27:50] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:27:51] [-] Did not retrieved update info file (attempt 3 of 3).
    SDUpdSvc.exe [2018-03-30 12:27:52] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:27:53] [-] Did not retrieved update info file (attempt 3 of 3).
    SDUpdSvc.exe [2018-03-30 12:27:54] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:27:55] [-] Did not retrieved update info file (attempt 3 of 3).
    SDUpdSvc.exe [2018-03-30 12:27:56] [.] Info file part done.
    SDUpdSvc.exe [2018-03-30 12:27:56] [-] Was unable to download update info file!
    SDUpdSvc.exe [2018-03-30 12:44:09] [+] Updating Service is active.
    SDUpdSvc.exe [2018-03-30 12:44:09] [i] Using proxy: 127.0.0.21:21320
    SDUpdSvc.exe [2018-03-30 12:44:09] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:44:10] [i] Did not retrieved update info file (attempt 1 of 3).
    SDUpdSvc.exe [2018-03-30 12:44:11] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:44:12] [i] Did not retrieved update info file (attempt 1 of 3).
    SDUpdSvc.exe [2018-03-30 12:44:13] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:44:14] [i] Did not retrieved update info file (attempt 1 of 3).
    SDUpdSvc.exe [2018-03-30 12:44:15] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:44:16] [i] Did not retrieved update info file (attempt 2 of 3).
    SDUpdSvc.exe [2018-03-30 12:44:17] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:44:18] [i] Did not retrieved update info file (attempt 2 of 3).
    SDUpdSvc.exe [2018-03-30 12:44:19] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:44:20] [i] Did not retrieved update info file (attempt 2 of 3).
    SDUpdSvc.exe [2018-03-30 12:44:21] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:44:22] [-] Did not retrieved update info file (attempt 3 of 3).
    SDUpdSvc.exe [2018-03-30 12:44:23] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:44:24] [-] Did not retrieved update info file (attempt 3 of 3).
    SDUpdSvc.exe [2018-03-30 12:44:25] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:44:26] [-] Did not retrieved update info file (attempt 3 of 3).
    SDUpdSvc.exe [2018-03-30 12:44:27] [.] Info file part done.
    SDUpdSvc.exe [2018-03-30 12:44:27] [-] Was unable to download update info file!
    SDUpdSvc.exe [2018-03-30 12:45:43] [+] Updating Service is active.
    SDUpdSvc.exe [2018-03-30 12:45:43] [i] Using proxy: 127.0.0.21:21320
    SDUpdSvc.exe [2018-03-30 12:45:43] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:45:44] [i] Did not retrieved update info file (attempt 1 of 3).
    SDUpdSvc.exe [2018-03-30 12:45:45] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:45:46] [i] Did not retrieved update info file (attempt 1 of 3).
    SDUpdSvc.exe [2018-03-30 12:45:47] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:45:48] [i] Did not retrieved update info file (attempt 1 of 3).
    SDUpdSvc.exe [2018-03-30 12:45:49] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:45:50] [i] Did not retrieved update info file (attempt 2 of 3).
    SDUpdSvc.exe [2018-03-30 12:45:51] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:45:52] [i] Did not retrieved update info file (attempt 2 of 3).
    SDUpdSvc.exe [2018-03-30 12:45:53] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:45:54] [i] Did not retrieved update info file (attempt 2 of 3).
    SDUpdSvc.exe [2018-03-30 12:45:55] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:45:56] [-] Did not retrieved update info file (attempt 3 of 3).
    SDUpdSvc.exe [2018-03-30 12:45:58] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:45:59] [-] Did not retrieved update info file (attempt 3 of 3).
    SDUpdSvc.exe [2018-03-30 12:46:00] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:46:01] [-] Did not retrieved update info file (attempt 3 of 3).
    SDUpdSvc.exe [2018-03-30 12:46:02] [.] Info file part done.
    SDUpdSvc.exe [2018-03-30 12:46:02] [-] Was unable to download update info file!
    SDUpdSvc.exe [2018-03-30 12:53:50] [+] Updating Service is active.
    SDUpdSvc.exe [2018-03-30 12:53:50] [i] Using proxy: 127.0.0.1:21320
    SDUpdSvc.exe [2018-03-30 12:53:50] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:54:19] [+] Retrieved update info file.
    SDUpdSvc.exe [2018-03-30 12:54:20] [.] Info file part done.
    SDUpdSvc.exe [2018-03-30 12:54:20] [.] Testing which updates apply to this version...
    SDUpdSvc.exe [2018-03-30 12:54:20] [+] No updates required.
    SDUpdSvc.exe [2018-03-30 12:54:20] +++
    SDUpdSvc.exe [2018-03-30 12:55:12] [+] Updating Service is active.
    SDUpdSvc.exe [2018-03-30 12:55:12] [i] Using proxy: 127.0.0.1:21320
    SDUpdSvc.exe [2018-03-30 12:55:12] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:55:13] [i] Did not retrieved update info file (attempt 1 of 3).
    SDUpdSvc.exe [2018-03-30 12:55:14] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:55:15] [i] Did not retrieved update info file (attempt 1 of 3).
    SDUpdSvc.exe [2018-03-30 12:55:16] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:55:17] [i] Did not retrieved update info file (attempt 1 of 3).
    SDUpdSvc.exe [2018-03-30 12:55:18] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:55:19] [i] Did not retrieved update info file (attempt 2 of 3).
    SDUpdSvc.exe [2018-03-30 12:55:20] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:55:21] [i] Did not retrieved update info file (attempt 2 of 3).
    SDUpdSvc.exe [2018-03-30 12:55:22] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:55:23] [i] Did not retrieved update info file (attempt 2 of 3).
    SDUpdSvc.exe [2018-03-30 12:55:24] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:55:25] [-] Did not retrieved update info file (attempt 3 of 3).
    SDUpdSvc.exe [2018-03-30 12:55:26] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:55:27] [-] Did not retrieved update info file (attempt 3 of 3).
    SDUpdSvc.exe [2018-03-30 12:55:28] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:55:29] [-] Did not retrieved update info file (attempt 3 of 3).
    SDUpdSvc.exe [2018-03-30 12:55:30] [.] Info file part done.
    SDUpdSvc.exe [2018-03-30 12:55:30] [-] Was unable to download update info file!
    SDUpdSvc.exe [2018-03-30 12:55:33] [+] Updating Service is active.
    SDUpdSvc.exe [2018-03-30 12:55:33] [i] Using proxy: 127.0.0.1:21320
    SDUpdSvc.exe [2018-03-30 12:55:33] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:55:34] [i] Did not retrieved update info file (attempt 1 of 3).
    SDUpdSvc.exe [2018-03-30 12:55:36] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:55:37] [i] Did not retrieved update info file (attempt 1 of 3).
    SDUpdSvc.exe [2018-03-30 12:55:38] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:55:39] [i] Did not retrieved update info file (attempt 1 of 3).
    SDUpdSvc.exe [2018-03-30 12:55:40] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:55:41] [i] Did not retrieved update info file (attempt 2 of 3).
    SDUpdSvc.exe [2018-03-30 12:55:42] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:55:43] [i] Did not retrieved update info file (attempt 2 of 3).
    SDUpdSvc.exe [2018-03-30 12:55:44] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:55:45] [i] Did not retrieved update info file (attempt 2 of 3).
    SDUpdSvc.exe [2018-03-30 12:55:46] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:55:47] [-] Did not retrieved update info file (attempt 3 of 3).
    SDUpdSvc.exe [2018-03-30 12:55:48] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:55:49] [-] Did not retrieved update info file (attempt 3 of 3).
    SDUpdSvc.exe [2018-03-30 12:55:50] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:55:51] [-] Did not retrieved update info file (attempt 3 of 3).
    SDUpdSvc.exe [2018-03-30 12:55:52] [.] Info file part done.
    SDUpdSvc.exe [2018-03-30 12:55:52] [-] Was unable to download update info file!
    SDUpdSvc.exe [2018-03-30 12:59:26] [+] Updating Service is active.
    SDUpdSvc.exe [2018-03-30 12:59:26] [i] Using proxy: 127.0.0.1:21320
    SDUpdSvc.exe [2018-03-30 12:59:26] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:59:27] [i] Did not retrieved update info file (attempt 1 of 3).
    SDUpdSvc.exe [2018-03-30 12:59:28] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:59:29] [i] Did not retrieved update info file (attempt 1 of 3).
    SDUpdSvc.exe [2018-03-30 12:59:30] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:59:31] [i] Did not retrieved update info file (attempt 1 of 3).
    SDUpdSvc.exe [2018-03-30 12:59:32] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:59:33] [i] Did not retrieved update info file (attempt 2 of 3).
    SDUpdSvc.exe [2018-03-30 12:59:34] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:59:35] [i] Did not retrieved update info file (attempt 2 of 3).
    SDUpdSvc.exe [2018-03-30 12:59:37] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:59:38] [i] Did not retrieved update info file (attempt 2 of 3).
    SDUpdSvc.exe [2018-03-30 12:59:39] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:59:40] [-] Did not retrieved update info file (attempt 3 of 3).
    SDUpdSvc.exe [2018-03-30 12:59:41] [.] Trying to retrieve update info file from http://updates3.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:59:42] [-] Did not retrieved update info file (attempt 3 of 3).
    SDUpdSvc.exe [2018-03-30 12:59:43] [.] Trying to retrieve update info file from http://updates2.safer-networking.org/spybotsd2.uid...
    SDUpdSvc.exe [2018-03-30 12:59:44] [-] Did not retrieved update info file (attempt 3 of 3).
    SDUpdSvc.exe [2018-03-30 12:59:45] [.] Info file part done.
    SDUpdSvc.exe [2018-03-30 12:59:45] [-] Was unable to download update info file!

  4. #4
    Member of Team Spybot tashi's Avatar
    Join Date
    Oct 2005
    Location
    USA
    Posts
    30,443

    Default

    Hello SteveK14,

    Are you still having a problem updating?

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  5. #5
    Junior Member Tobys dad's Avatar
    Join Date
    Jul 2008
    Location
    Canberra, Australia
    Posts
    3

    Default an error occured during antivirus updates!

    an error occured during antivirus updates!
    =-=----------
    [00:00.000] [i] Update started...
    [00:17.509] [+] Installing antivirus signature updates...
    [00:20.482] [-] Failed to install Spybot 2 antivirus signatures!
    [00:20.482] [-] Failed to install Spybot 2 antivirus signatures (e
    ------------
    How do I get it to download properly?
    Toby's Dad

  6. #6
    Spybot Advisor Team Zenobia's Avatar
    Join Date
    Oct 2005
    Posts
    5,163

    Default

    I see from your post the (e:
    [00:20.482] [-] Failed to install Spybot 2 antivirus signatures (e
    ------------
    Looks like an error maybe got cut off. I also noticed in your other post from a few months ago that you were getting error 2005, and that you had also downloaded and used the update tool from the Spybot website. Would that be the error still happening, and are you still using the update test tool?

  7. #7
    Junior Member
    Join Date
    Jun 2019
    Posts
    1

    Default error occurred during antispyware updates

    So in all my years I have never seen this error. The errors logged kept changing. I just kept hitting update 10+ times and eventually updates completed without error. The primary error I saw was the has to matching on files. I have the latest Windows 10 Home on a freshly reinstalled system and using Avast Antivirus. Just wanted to share.

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