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Thread: Priority Tech Support for SS&D Home is ignoring me

  1. #1
    Member
    Join Date
    Jul 2009
    Posts
    56

    Default Priority Tech Support for SS&D Home is ignoring me

    The ticket is 2018010980000343.

    I opened it on Jan 9, for my PC.

    Tech Support answered on Jan 15 telling me to download an update. They had had email problems.

    I did as they wrote, and replied that day, telling them that I still had problems: 2.6 had failed to install, leaving my PC at 2.4.

    Not having heard from them, I installed 2.6 on my wife's PC.

    I wrote to them on Jan 22 telling them of problems immediately after installation.

    I am yet to receive a reply.

    On Feb 1 I bumped this ticket by creating another ticket specifically for my wife's PC. I am yet to receive an auto-reply which would give me the ticket number .

    I have licenses for 2 PCs.

    I would appreciate some help, perhaps by PM.

    I have created logs of the 2 installations. You are welcome to them.

    I do wonder whether Safer Networking has problems with 2.6 Home.

  2. #2
    Junior Member
    Join Date
    Jan 2018
    Posts
    4

    Default

    Hi Chris, I'm wondering the same thing.
    I posted a simple question here that got ignored.

    The messages sure are friendly when renewal time comes around though!
    Finding another malware scanner that I'd rather pay $ for.




    Quote Originally Posted by Chris Haslam View Post
    The ticket is 2018010980000343.

    I opened it on Jan 9, for my PC.

    Tech Support answered on Jan 15 telling me to download an update. They had had email problems.

    I did as they wrote, and replied that day, telling them that I still had problems: 2.6 had failed to install, leaving my PC at 2.4.

    Not having heard from them, I installed 2.6 on my wife's PC.

    I wrote to them on Jan 22 telling them of problems immediately after installation.

    I am yet to receive a reply.

    On Feb 1 I bumped this ticket by creating another ticket specifically for my wife's PC. I am yet to receive an auto-reply which would give me the ticket number .

    I have licenses for 2 PCs.

    I would appreciate some help, perhaps by PM.

    I have created logs of the 2 installations. You are welcome to them.

    I do wonder whether Safer Networking has problems with 2.6 Home.

  3. #3
    Junior Member
    Join Date
    Dec 2016
    Posts
    8

    Angry Same. Not a happy camper.

    Quote Originally Posted by DarrenH View Post
    Hi Chris, I'm wondering the same thing.
    I posted a simple question here that got ignored.

    The messages sure are friendly when renewal time comes around though!
    Finding another malware scanner that I'd rather pay $ for.
    You two aren't alone. They seem to just take the cash and run. I keep running into bugs that aren't being fixed (one is over a year old) and nobody is home. Probably the last time I pay.

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