Results 1 to 3 of 3

Thread: Help with poss ransomware

  1. #1
    Junior Member
    Join Date
    Jul 2017
    Posts
    19

    Default Help with poss ransomware

    Last night a dialogue box or chat box appeared on my laptop and someone started IM with me. Says he's been watching me and wants money. I've run anti virus and a rootkit but don't know what to do. Can anyone help? I don't know how to attach the rootkit report because I am using my smartphone. Thank you

  2. #2
    Member of Team Spybot tashi's Avatar
    Join Date
    Oct 2005
    Location
    USA
    Posts
    30,282

    Default

    Hello MickD,

    When you are on your laptop please start a topic in the Malware Removal Forum so one of our volunteer analysts can take a look at the system.

    First see that forum's FAQ which includes instructions in post #2 on how to provide the logs from Farbar Recovery Scan Tool and aswMBR, which are the logs used in the preliminary analysis.

    http://forums.spybot.info/showthread.php?t=288

    Best regards.
    Microsoft MVP Reconnect 2018
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  3. #3
    Junior Member
    Join Date
    Jul 2017
    Posts
    19

    Default

    I will try to figure that out. All I have is my phone so it's hard to do anything

    QUOTE=tashi;480603]Hello MickD,

    When you are on your laptop please start a topic in the Malware Removal Forum so one of our volunteer analysts can take a look at the system.

    First see that forum's FAQ which includes instructions in post #2 on how to provide the logs from Farbar Recovery Scan Tool and aswMBR, which are the logs used in the preliminary analysis.

    http://forums.spybot.info/showthread.php?t=288

    Best regards.[/QUOTE]

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •