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Thread: Malware, logs are attached, this is HP Omen running Win 10

  1. #11
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    Default Here is the log; computer seems fine now

    Here is the log; the PC seems fine now.

    Fix result of Farbar Recovery Scan Tool (x64) Version: 14.03.2018
    Ran by david (28-03-2018 11:48:07) Run:2
    Running from C:\Users\david\Desktop
    Loaded Profiles: david (Available Profiles: defaultuser0 & david & Administrator)
    Boot Mode: Normal
    ==============================================

    fixlist content:
    *****************
    CloseProcesses:
    CreateRestorePoint:
    C:\Users\david\AppData\roaming\IObit\AdvancedSystemCleaner
    C:\Users\david\AppData\Roaming\IObit
    C:\ProgramData\IObit
    Emptytemp:

    *****************

    Processes closed successfully.
    Restore point was successfully created.
    "C:\Users\david\AppData\roaming\IObit\AdvancedSystemCleaner" => not found
    C:\Users\david\AppData\Roaming\IObit => moved successfully
    C:\ProgramData\IObit => moved successfully

    =========== EmptyTemp: ==========

    BITS transfer queue => 10510336 B
    DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 6624606 B
    Java, Flash, Steam htmlcache => 0 B
    Windows/system/drivers => 335566 B
    Edge => 0 B
    Chrome => 811988784 B
    Firefox => 0 B
    Opera => 0 B

    Temp, IE cache, history, cookies, recent:
    Default => 0 B
    Users => 0 B
    ProgramData => 0 B
    Public => 0 B
    systemprofile => 0 B
    systemprofile32 => 0 B
    LocalService => 1642 B
    NetworkService => 0 B
    defaultuser0 => 0 B
    david => 10503502 B
    Administrator => 0 B

    RecycleBin => 0 B
    EmptyTemp: => 801.1 MB temporary data Removed.

    ================================


    The system needed a reboot.

    ==== End of Fixlog 11:48:27 ====

  2. #12
    Security Expert Juliet's Avatar
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    Default

    the PC seems fine now
    Music to my ears

    Since there are no signs of infection anymore in your logs, and you just told me that there are no more issues left to address, I guess we're done here. We'll wrap it up by running DelFix to delete the tools and logs that were used in this clean-up.

    DelFix
    Follow the instructions below to download and execute DelFix.
    • Download DelFix and move the executable to your Desktop
    • Right-click on DelFix.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
    • Check the following options :
      • Activate UAC
      • Remove disinfection tools
    • Once all the options mentionned above are checked, click on Run
    • After DelFix is done running, a log will open. Please copy/paste the content of the output log in your next reply


    created by Aura
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

  3. #13
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    Default Still having trouble after all

    Before I could follow your final instructions, I got the BSOD again. It says https://www.windows.com/stopcode stopcode: System Service Exception What failed: NETIO.SYS.

  4. #14
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    Default When I tried to uninstall the Avast SecureLine TAP adapter, it went immediately into

    When I tried to uninstall the Avast SecureLine TAP adapter (for Avast's VPN service) it went immediately into the BSOD again with teh same stop code

  5. #15
    Security Expert Juliet's Avatar
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    My thoughts are, this isn't related to malware but related to a internal system function.
    BSODs are networking related
    try updating your wireless networking driver

    If you can, give me the name and model number of your computer, I can go to the manufacturer web sites to see if there is an driver update for your wireless card.
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

  6. #16
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    Default Here is the name etc my PC

    HP OMEN 870 Ultra Performance VR Ready Desktop PC (Intel Core i7-7700K Liquid Cooled CPU, 8GB GDDR5X NVIDIA GTX 1080 Graphics, Windows 10 Professional, 512GB SSD + 3TB 7200RPM Storage, 64GB DDR4 RAM)

    BTW, it may have wireless card but I only ever use Ethernet.

  7. #17
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    Default and btw, here is a screen shot, should there be this many adapter instances?

    I went to look at the network adapters and there are so many it seems unusual. I am posting a screen shot of the network adapter instances in case the number or type of adapters also suggests an issue.
    Attached Images Attached Images

  8. #18
    Security Expert Juliet's Avatar
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    I went to the web site and entered what info I could, you found more then I did.

    Since I know little about this area of a computer, I want to send you to another web help forum that has techs who know how to better deal with this,
    If you will, register at the below forum (I'm a member there too)
    https://forums.whatthetech.com/index.php?showforum=126

    If you want you can include a link from this topic but, you will need to post
    System Service Exception What failed: NETIO.SYS

    This will be a guide where to send them to look up what needs to be done.....I got no clue which network adapter or driver is needed.
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

  9. #19
    Security Expert Juliet's Avatar
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    Glad we could help.
    Since this issue appears resolved ... this Topic is closed.
    Windows Insider MVP Consumer Security 2009 - 2017
    Please do not PM me for Malware help, we all benefit from posting on the open board.

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