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  1. #1
    Junior Member
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    Default In over my head

    I have used SPYBOT 2004-present. All I have ever done is monthly or when I think about it click the SYSTEM SCAN and leave it alone for a few hours....but not now...and I think is has to do with windows 10.

    I thought the quick like a dinosaur response time was a result of too much data stored on this little computer but the other day I got this warning
    warning screen shot.jpg

    and then ....looks like two programs are running - they both say active - but the security center only shows defender with no way to turn it off and spybot on.

    I am beyond frustrated...intermittent checks to task manger show system usage at 99% on hundreds of background applications running.

    I don't want to start doing things I don't understand in a blind attempt to "fix" what I don't even know is broke.

    sys security.jpg

    I apologise if I am posting incorrectly - but I am more confused than ever after reading these thresad for the past few hours. Any assistance or guided direction is greatly appreciated!!

  2. #2
    Member of Team Spybot tashi's Avatar
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    Default

    Hello 1geotif,

    Quote Originally Posted by 1geotif View Post

    I thought the quick like a dinosaur response time was a result of too much data stored on this little computer but the other day I got this warning
    warning screen shot.jpg
    That message is not from Google or Microsoft, it is a Windows support scam.

    Someone should take a look at the system, to begin that process please start a topic in the Malware Removal Forum and a volunteer analyst will advise.

    First see that forum's FAQ which also includes instructions in post #2 on how to provide the logs from Farbar Recovery Scan Tool and aswMBR, which are the logs used in the preliminary analysis.

    http://forums.spybot.info/showthread.php?t=288

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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